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Tech/reprimand form/ counseling statement

Wanted to know when ST will have a write-up form or a way to upload a form to attach to the Technician's profile when they are reprimanded to keep track of them in the system.

yoshi144 by New Contributor
  • 1671 Views
  • 1 replies
  • 2 kudos

Reporting for pricebook items

I was told by chat to share my idea of having a report that shows items in your pricebook that aren't used/vice versa.To see what you can get rid of or stock lots of parts for.

shawndun by New Contributor
  • 2347 Views
  • 2 replies
  • 1 kudos

Report Not Working As It Should

Hopefully I am posting this in the correct area.The report "AR Transactions by customer" is not working correctly. When I ran the report I selected only three of our business units, but the report shows data from business units I did not select. I ha...

Lead Opportunities Double Counting

Please vote for this idea if you like it and get your friends to upvote it as well!!!COMMUNITY-I-2117When we are looking at company wide close rates and opportunity job averages, jobs created from technician leads double count. It would be nice to be...

AdamCronenberg by ServiceTitan Certified Administrator
  • 3024 Views
  • 4 replies
  • 3 kudos

Better reporting on Cancelations on Dashboard

Please vote for this idea if you like it and get your friends to upvote it as wellCOMMUNITY-I-2115Not all cancelations are bad cancellations, but it would be nice if the cancelations reasons could be differentiated for those you want to count on the ...

AdamCronenberg by ServiceTitan Certified Administrator
  • 3079 Views
  • 4 replies
  • 2 kudos

Simple Math Equations on Reports

Please vote for this idea if you like it and get your friends to upvote it as well.COMMUNITY-I-2114While there is a wealth of information in custom reports, I find myself having to constantly export reports to perform simple math, and if those math e...

AdamCronenberg by ServiceTitan Certified Administrator
  • 2347 Views
  • 3 replies
  • 4 kudos

TSYS Reports

Anyone else having issues with the TSYS reports not reflecting thru today's date 10/25/2022. I have deposits in our account but aren't reflecting on the TSYS reports at all. 7 deposits and none of them appear on the TSYS report. Thanks. Jennifer Firs...

Best Practice for Reviewing AR

We are new to ST and our old processes are not falling into place as easily as I would like. We typically work out past due invoices pretty regularly, utilizing notes and being able to have CSR's easily see the aging on an account. I am not seeing th...