SMS Log

adeedo_w
New Contributor II

Need to be able to run a report or log on SMS's that were sent to technicians. 

1 ACCEPTED SOLUTION

JessicaSmith
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

You can search SMS in the search screen- to find just technicians vs all texts including customers I think you'd have to do one search per tech phone number.


Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions

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3 REPLIES 3

JessicaSmith
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

You can search SMS in the search screen- to find just technicians vs all texts including customers I think you'd have to do one search per tech phone number.


Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions

This is awsome! Is there a way to export this list once pulled for a specific time frame?  Essentially, I'd love to get a daily report for my CSRs on how many OB texts they sent, and associate those with a booked job.  Is this possible? 

Just when I think I know everything. You're amazing, thank you. I've asked support and my success manager several times and that have never given this to me as a solution.