Customer on hold time

[jmoutray]

I am gathering data for my CSR's and one piece of information I'm needing is the average on hold time. We use phones pro and dialpad. Thanks in advanced! 

[baraica · Accepted solution]

Hi there - you can check the call center dashboard.

Navigate to analytics, filter to show analytics for a Call Center, click into the Queue tab, and then you can see average wait time.