User Activity

Hi All, So recently I have been trying to clean up our campaigns and phone numbers so our marketing numbers are accurate in ST. An issue I am running into is I have a handful of phone numbers, that are still active to our company, that I have no way ...
I am needing some recommendations for a "tent" like structure for our technicians to have in the spring when it is raining. We are wanting something big enough to place around the condenser and cover the technician and the condenser if it is raining ...
I am gathering data for my CSR's and one piece of information I'm needing is the average on hold time. We use phones pro and dialpad. Thanks in advanced!
Does anyone have a dispatcher training manual they would be willing to share? I'm in the process of creating one & could use some more great ideas to throw in!
I have a customer wanting to download the invoices from the customer portal. Is that possible and if so how would they need to do it? Thank you in advanced (: