Email Sent Display on Invoice Screen

mikele_b
New Contributor

We do not use the automatic email feature for our technician's completed invoices. Our accounting department needs to review the invoices for accuracy.  It would be beneficial if there was an indicator on the invoice screen to determine if an email has been sent or currently needs to be sent. The only way to verify this is to go to the job screen and scroll through the job history log. We would like to be able to improve on our workflow and customer communication. 

5 REPLIES 5

Chayo80
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

You can verify if invoices have been sent or not through the accounting tab -- Invoices, you will be able filter them at the top by "No sent" and "Sent"Invoices.png

BKN
New Contributor

It is ridiculous that ST does not allow you to mark an invoice as sent (by email or printed mail)

We review invoices one at a time. We are trying to avoid pulling a report or searching through the job screen in order to see if the invoice we are currently looking at has been sent. 

Chayo80
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

This is not a report, this is your accounting tab/transaction hub, this is where you want review invoices one a the time and batch them once you have marked as reviewed and if tou click on any of the columns that is no highlighted blue, a flyout will pop-out and you can see the invoice details, make sure everything is correct, once everything is correct, you can bulk email them and add to batch (if you don't have the auto-batch on). Below is the knowledge base details

https://help.servicetitan.com/how-to/transaction-hub-invoices-module

 

RandiThompson
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

you can also filter by "not sent" within the transaction hub!!

Randi Thompson
Bill Joplin's Air Conditioning & Heating