User with this email already exists

When an employee is deactivated, the email is still part of the profile. When a new profile is created for an employee just hired and they need to use the exact same email, it will not let you and states "User with this email already exists. I unders...

SMS Reply Setting Options

We have experienced several instances where the customer will respond with the word "Cancel" and Service Titan automatically assumes they want to be opted out from messages. Sometimes the customer is not meaning Cancel - to opt out of messaging, some...

Minor typos in Settings -> API Apps pages

I noticed a pair of small typos on the API apps settings page.On, the word "access" is misspelled as "acces", in the phrase "enable external applications to acces", as you can see in the below screensho...

Screen Shot 2022-12-27 at 6.16.26 PM.png Screen Shot 2022-12-27 at 6.19.57 PM.png
by New Contributor
  • 1 replies
  • 1 kudos

Resolved! Forms

I have forms for our technicians that are not related to a customer, job, or equipment. I have our HR forms for them to sign, for example, Time off request, Confidentiality Form, and photo release. Why can't office staff be able to create this same f...

22jyoung by New Contributor
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My 2 cents

Hello. We had our CSM changed a few times and even if one person in the company will get an email on who new CSM is - the rest of the team wouldn't know.So my idea is to have CSM Name and contact always posted on the bottom of settings or help menu d...

Search result columns

It would be super helpful to be able to see at a glance whether a client has an active maintenance agreement when search results generate. For example, if your searching for a client with the name "Smith", the columns that come up are Name/Phone/Emai...

monicama by New Contributor
  • 3 replies
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Suggestion for a New Feature

Settings - Operations - Business Hours.Appointment time slot days being separated. Instead of having it clumped Monday-Friday, have each day separate. That way you are able to set specific hours for each day of the week when needed or show that you a...

Customer Notifications For Unassigned Jobs

I think it would be a great feature if you could toggle off customer notifications when jobs are unassigned. Unassigned jobs for us are usually when Schedule Engine has booked a job but we have not been able to get the customer on the phone to confir...

scullysp by New Contributor
  • 7 replies
  • 3 kudos

I love a good duplicate button. Go vote for my idea please!

COMMUNITY-I-1923I need to make a number of job types that are almost exactly the same but with a different name (so I can apply different commission rules in configurable payroll, but that's a separate idea). I really wish I could click DUPLICATE, ed...

JessicaSmith by ServiceTitan Certified Administrator
  • 1 replies
  • 4 kudos