How can I resolve QuickBooks Error 12031 during payroll updates?

[harryjain54]

Hi everyone,

I’m encountering QuickBooks Error 12031 when trying to update my QuickBooks software. The error seems to be related to internet connectivity or update settings, but I’m not sure how to resolve it.

Has anyone else run into QuickBooks Error 12031? What troubleshooting steps did you follow to fix this update issue? Any advice or solutions would be greatly appreciated.

Thanks in advance for your help!

[emmyrossum56 · Accepted solution]

QuickBooks Error 12031 usually occurs during an update or when downloading transactions from your bank. This error typically indicates a connectivity issue with the QuickBooks server or an interruption in the update process.

Reasons for Error 12031:

1. Internet Connectivity Issues: Problems with your internet connection can prevent QuickBooks from connecting to the update server.

2. Firewall or Security Software: Sometimes, firewall or antivirus settings may block QuickBooks from accessing the internet.

3. Corrupted Update Files: The update files may be corrupted or incomplete, causing the error during the update process.

Solutions:

1. Check Internet Connection: Ensure that your internet connection is stable and working properly.

2. Configure Firewall and Antivirus: Temporarily disable your firewall or antivirus software to check if it’s blocking QuickBooks. If so, configure it to allow QuickBooks connections.

3. Update QuickBooks Manually: Download the latest update manually from the QuickBooks website and install it. Go to Help > Update QuickBooks and follow the instructions.

4. Reset Update: Go to Help > Update QuickBooks > Update Now tab and select Reset Update. Then, try updating again.

By addressing these areas, you can resolve QuickBooks Error 12031 and complete your update process.