About Customer Reviews

New Contributor III

I have a question. Is there a way to regulate/stop when we send a customer Review request for Google? We had an issue where we hadn't yet set the appointment for a repair we needed to do, but Service Titan sent out the request for a Google Review. We love that it is such an amazing system, but is  there a way to individually control when a request will go out? Thank you! 

Christie Richards
Lowry Doors

ServiceTitan Certified Provider
ServiceTitan Certified Provider

Hi @christiew821

I believe there isn't a way to control the process individually but let's see what our team of technical specialists will tell us! 😊  I have forwarded the details you provided, so the specialist will get in touch with you soon.