The Lifecycle of a Job | Booking and Dispatching a Job | Pt. 1

[Talia]

Take a deep dive with our Ember team to learn how to book and dispatch jobs within ServiceTitan. 

From answering calls, chats, and bookings to creating and maintaining customer records, this is the primary place for customer service representatives (CSRs) to take inbound calls and inquiries. In this video, you will also learn how to dispatch technicians, track appointments, update jobs, and more directly from the Dispatch Board.

Check out parts two and three of the series to learn more about the lifecycle of a job.

Additional resources on call booking and dispatching can be found below:

Call Booking

• Call Booking
• Book New or Existing
• Job Guides
• Understanding ServiceTitan Vocabulary: Call Booking
• Job Booking Basics Overview

Dispatching

• Using the Dispatch Board
• Dispatch Board FAQ
• Configure the Dispatch Board
• Set up the Call Booking Process: recommended workflow
• Introduction to Call Booking and Dispatching Workshop