ServiceTitan Community

scottf_GBO · 06-26-2023

ST is spinning and then I get a 503 Service Unavailable No server is available to handle this request.

scottf_GBO · 02-15-2023

When you add a pdf to a job, customer, or location, they are not very easy to spot. If you are not looking for them, you can easily miss them. Why can't we have thumbnails in the files section or even add them to the Photos and videos section? It can...

scottf_GBO · 02-15-2023

While reviewing permissions for a new employee, I ran across the permissions to "Add sublocations" and "Edit sublocations". These permissions are under Locations (not Customers). So I searched the Knowledge Base and the Academy and came up with nothi...

scottf_GBO · 01-20-2023

This is a growing issue and I know I have seen in mentioned on Masterminds. We have techs that are creating equipment (and they have screen shots of it created) then it just disappears completely as if the never created it! I have an "escalated ticke...

scottf_GBO · 01-06-2023

Anybody with Phones Pro that got the recommended phones found a solution for how lightweight they are? They move around every time you touch them, answer them, and hang them up. What solutions did you find?

scottf_GBO · 04-06-2023

You should NOT change the name on the existing customer... that should always stay the same. You should only move the location and change its name. Payment info WILL stay with a customer (even if the name is changed. Also, if you change the customer ...

scottf_GBO · 04-05-2023

Short answers... Yes you can change it and no the credit cards won't stay with it (Credit cards are stored on the customer, not location pages)Go to the location page, hit the edit pencil. Scroll down to the Customer field... change to the new custom...

scottf_GBO · 03-09-2023

So I finally was told by someone that it is a feature that is in beta and not yet been released. However, the permission shows to everyone.

scottf_GBO · 03-03-2023

Boom!

scottf_GBO · 02-24-2023

You can go to the customer page or the location page... if the number is in ST, it will be there under Calls. OR -- you can go to the search page, select calls and look up the number

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Looks like ST is down this morning

Why can't we have thumbnails for pdf files? ((NEEDS VOTES))

what is a "sublocation"?

techs cannot create equipment

desk phones are too lightweight- Phones Pro

Re: Updating customer record for a service location that is under new ownership.

Re: Updating customer record for a service location that is under new ownership.

Re: what is a "sublocation"?

Re: NEW Ideas Experience!!

Re: Call Recordings with dispatch