ServiceTitan Community

scottf_GBO · 12-21-2023

In the update, there was a change in membership settings. You now set the deferred revenue division when adding the recurring service. The only options are to "Divide Evenly (100%)" or manually... the problem is that it does not recognize when you ha...

scottf_GBO · 10-05-2023

We are using Ooma... I would NOT recommend them if you value customer service in a company! Phones Pro is too robust for what we need right now. What VOIP system would you recommend for a small company?

scottf_GBO · 06-26-2023

ST is spinning and then I get a 503 Service Unavailable No server is available to handle this request.

scottf_GBO · 02-15-2023

When you add a pdf to a job, customer, or location, they are not very easy to spot. If you are not looking for them, you can easily miss them. Why can't we have thumbnails in the files section or even add them to the Photos and videos section? It can...

scottf_GBO · 02-15-2023

While reviewing permissions for a new employee, I ran across the permissions to "Add sublocations" and "Edit sublocations". These permissions are under Locations (not Customers). So I searched the Knowledge Base and the Academy and came up with nothi...

scottf_GBO · 01-16-2024

Almost a month and still no help on this 

scottf_GBO · 12-26-2023

And I am NOT getting any help from ST to fix this!

scottf_GBO · 12-22-2023

Now ST is telling me "a membership year is 364 days. So in the 1st membership year there is only one recurring event." So basically a 2x/ year recurring event happens every 6 months, pushing the 2nd event into a new year... which will INCORRECTLY div...

scottf_GBO · 12-14-2023

ST does have a points system available. I cannot remember what it is called, but it allows you to have points that your members can earn. You set up how many points equal how many dollars. I tried it several years ago when it was still in earlier dev...

scottf_GBO · 04-06-2023

You should NOT change the name on the existing customer... that should always stay the same. You should only move the location and change its name. Payment info WILL stay with a customer (even if the name is changed. Also, if you change the customer ...

ServiceTitan Community

User Statistics

User Activity

A huge problem with memberships & deferred revenue

What VOIP are you using?

Looks like ST is down this morning

Why can't we have thumbnails for pdf files? ((NEEDS VOTES))

what is a "sublocation"?

Re: A huge problem with memberships & deferred revenue

Re: A huge problem with memberships & deferred revenue

Re: A huge problem with memberships & deferred revenue

Re: Membership "Compounding" Credit

Re: Updating customer record for a service location that is under new ownership.