ServiceTitan Community

jcopley · 05-09-2023

Is there a formula for how many people I need to answer the phones, booking agents? I'm getting 400 plus calls a day and the two i have are not able to keep up. Is there any data out there that gives best practices for this issue?

jcopley · 03-13-2023

Is there a way to see all of an office user's activity (digital footprint) in a report?

jcopley · 06-23-2022

Hello, Is there a notification setting that alerts me when a job is about to be closed out by the tech and the margin is under a predetermined threshold by management? It would be nice if there was a feature that stops the process and requires a mana...

jcopley · 05-10-2023

Dave, we've adjusted that number around to see what fits best for us. I don't know if we have tried 90 seconds though, thanks for the feedback!

jcopley · 05-10-2023

Thanks so much, this aligned with my theory that we need 4 CSR's, I just didn't have a formula to back that up.

jcopley · 03-14-2023

Hi, and thanks for the suggestion. I have not tried anything yet as I didn't know where to start. I'm very new to Service Titan. I will look into this... Thanks!

jcopley · 08-02-2022

Thanks Steve for the reply. We are up to 55 techs now so it is difficult to keep up with each one.

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Phones

Digital Footprint

Margin Notification

Re: Phones

Re: Phones

Re: Digital Footprint

Re: Margin Notification