ServiceTitan Community

alphapaige · 04-28-2023

Our members bill annually and auto-renew. We offer 2 recurring services per membership year, seasonally (March and September). I want to avoid giving away free services if a renewal falls directly after a service is scheduled.For example: Memberships...

alphapaige · 09-21-2023

@ccranfor Alpha PlumbingI have been testing, and if I check "remove from board" when creating the event, it does get dropped off the dispatch board, but still appears as "paid time" for the tech, regardless of whether or not he's clocked in.

alphapaige · 09-21-2023

@ccranfor , you're correct, the event does not drop off the dispatch board if the tech fails to clock in. It stays, even if "exclude...." is checked ON.We do not use Simple Clock In/Out because we don't want all idle time paid for - we have it capped...

alphapaige · 09-20-2023

No, that doesn't exclude from the timesheet. I have "exclude from timesheet" checked off, and my technicians have been automatically getting the time.

alphapaige · 09-20-2023

Tionna, do you mean that if your technicians do NOT clock in to these events, they are not paid? But they show on the dispatch board as "scheduled"? If so, I'd love to see how you're configuring the timesheet codes, this is exactly what I need to be ...

alphapaige · 06-19-2023

Absolutely

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