User Activity

In case anyone missed this...it is now available in Canada! Reserve with Google Article
When a tech fills out a form, they are unable to see notes they have put into it. Am I missing something/somewhere that they can see the notes? My only thoughts on a workaround are for them to email the form to themselves to see it.
I have one CSR that sees everyones call bubbles on her screen (she has not answered or transferred these calls). We use Phones Pro and no other CSR's nor myself can see all the calls on the job booking screen like she can. Am I missing a setting bein...
This was mentioned in community about a year ago, but no real answer. Is there a way to give an ongoing spif to staff for the monthly billing of Memberships?
I might be missing something super simple here, but my mind is drawing a blank. We waive our dispatch/diagnostics fee for memberships...on our job types we automatically have these services attached to our repair jobs. How do we make it so that these...