Since ST has been updated with the payments module, it does not allow
you to add a negative payment. I am looking to find out the easiest way
to zero out a credit balance invoice. In the past I would create the
credit invoice in ST, export to QB, iss...
We ran into the same thing today. We were unable to process a credit
card for multiple invoices from the accounting screen . Our solution
that seemed to work was to go to the customer profile and collect
payment from there.
I tried that yesterday on a new refund and it worked beautifully!
Created an adjustment invoice and refunded the customer as it
should.These refunds I am trying to zero out have already been issued
prior to the introduction of the refund workflow and...