Tried to process a refund yesterday and I am getting an error. The error states that I am trying refund more than what was originally charged, but ST is calculating the refund amount based off the parameters I select. I tried processing via the line item, a percentage and a pre- tax amount and all of them are over calculating the refund causing it to throw an error and not process my refund. Anyone else have this problem and know how to fix?
Solved! Go to Solution.
By checked off, do you mean checked or unchecked? Im assuming checked, but just want to make sure. I checked it and taxable was checked. We have used the auto refunds in the past and they have worked properly, just not sure what's going on with this one.