We have Call Logs that we use to see how many calls answered versus
missed (could be because they were on the phone with another client), we
also take into consideration length of the call, Greeting and Call
Ending, Accuracy of information taken, did...
Hey There! Michelle with Pink Callers - Happy Holidays!!The title we use
for our team of CSR's is "Customer Service Rockstar" it rings with our
applicants and it also helps set the tone for expectations. We need a
rockstar on the phone with our clien...
