ServiceTitan Community

DanielleT · 11-01-2024

Hello,We have an alert that was built to notify certain people in the office when a purchase order was created for a particular vendor, and was set to pending. This used to work where if a technician in the field created the PO, because the PO is aut...

DanielleT · 09-26-2024

I know the outage today was impactful to quite a lot of people, and there might be some who don't have this report built already. Just as an FYI - ServiceTitan already has a report built that can be scheduled so that if there is ever an outage that i...

DanielleT · 08-12-2024

Our office went live with ServiceTitan in May, and we have now officially gotten rid of the separate "radio" app that we were using for our office and field teams to communicate. That app would also show if someone was offline or on DND due to being ...

DanielleT · 08-12-2024

Hello!I am the Office Manager for Greiner Heating, Air & Electric. We went live on ST earlier this year, in May, and are now at the point where our teams have gotten much more used to the new software, and are just looking to continue moving forward....

DanielleT · 11-14-2024

At the point you are at, I would bring this to my CSM. To get directly to them, if you do not already have their contact information, or are unsure who to reach out to, you would find it on the bottom right of your Titan Advisor. (The page you go to ...

DanielleT · 11-14-2024

As a question, we switched to non job events instead of the technician shifts because when our other department managers are reviewing past days on the dispatch board, they had noticed that the board does not show employees who had not clocked in for...

DanielleT · 11-12-2024

If you have a job type limited to specific business units, then from the call booking screen a CSR should only ever be able to select one of the business units assigned to that job type. With support sometimes I have found it helpful to send over a s...

DanielleT · 11-12-2024

For all holidays, I add a non job event with the timesheet code holiday so that there are no jobs added, and also so that the timesheet code makes it into ADP when we export data over. If there is a technician on call that day, I remove the event fro...

DanielleT · 09-26-2024

This is likely just related to the issues that are going on with ServiceTitan today. Hopefully they have a resolution soon.

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Re: Business Unit and Job Type Limits Not Being Honored

Re: Calendar Holidays

Re: Business Unit and Job Type Limits Not Being Honored

Re: Calendar Holidays

Re: Mobile app not working after iOS 18 update