Error when exporting to Quickbooks that says the term "Custom" does not exist.

JenniferK1
New Contributor II

I am getting this error when exporting to Quickbooks. There is an invalid reference to Quickbooks Term "Custom" in the Invoice. QuickBooks error message: invalid argument. The specified record does not exist in the list. Can't figure out why because we have exported other jobs with the same items without trouble

1 ACCEPTED SOLUTION

baraica
Former Titan

Hi Jennifer, you will need to make a new term called “custom”. 

If the term in ServiceTitan is called Custom, it needs to be the same in QuickBooks.

Engagement Manager
ServiceTitan Community Team

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2 REPLIES 2

JenniferK1
New Contributor II

ohhh.. It is referring to payment terms? Thank you. I couldn't figure out what the problem was. I see now that someone changed the payment terms and didn't use one in the system.  Thank you very much!!

baraica
Former Titan

Hi Jennifer, you will need to make a new term called “custom”. 

If the term in ServiceTitan is called Custom, it needs to be the same in QuickBooks.

Engagement Manager
ServiceTitan Community Team