Posts

The "Save & Batch" button!!!

Is anyone else super excited that the "Save & Batch" button is back on the 'Edit Payment' page??!!I'm so Happy! Finally, Thank you!!

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LA_Barker by New Contributor III
  • 841 Views
  • 2 replies
  • 1 kudos

Communicating with customers time saving idea

In order to be able to see which phone number was contacted, you have to first go to calls, then you have to click the call. It would be a timesaver if another column was added to the details & showed the #.

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cheryla by New Contributor
  • 732 Views
  • 2 replies
  • 5 kudos

Invoice email according to Payment terms

Hey everyone, I am new to Service Titan, and there is so much to learn I thought I would ask here before looking too far. Is there a way to have an Email Template for each Payment type, or is it only 1 generic email template for all invoices. Thank y...

Auto-batching & $0

How does ST manage auto-batching 0$ invoices? Will I just get an error message? Will they be put into their own batch?

charringtonPSB by ServiceTitan Certified Administrator
  • 488 Views
  • 1 replies
  • 0 kudos

Auto batching Timing

Is there a way that the Auto Batching can be timed so that it coincides with the settlement reports for STPayments and Translink? Currently it does not and for creating deposits in Intacct using Home Services and the Batch exports, they do no match u...

jeaninec by New Contributor
  • 704 Views
  • 2 replies
  • 0 kudos

Resolved! QBO connecting invoice & payment

We have a common service we provide that costs $299. If we are exporting all of those payments & invoices to QBO, how does the system know which ones apply accordingly? Am I doing something wrong?In my mind, there would be some level of unique identi...

charringtonPSB by ServiceTitan Certified Administrator
  • 1113 Views
  • 4 replies
  • 0 kudos

Resolved! Invoice Adjustment and Commission

We had a $0 invoice at the time that a job was completed, and the invoice was exported. The customer called back later to pay for the services, so I created an adjustment invoice for this. This isn't a usual issue we have, but the customer was statin...

Cholloway by New Contributor
  • 734 Views
  • 2 replies
  • 0 kudos

Missouri Tax Jurisdiction

Hey Everyone, We are based out of Missouri, and I had some questions about the tax jurisdiction box for our Missouri customers. When I go to Find Sales and Use Tax Rates on the MDOR website, it gives the city code and the county code but there is no ...

AR report

Customer credits are not listed in the AR report in ST, but they are in QB, which makes reconciling a pain. Is there a way to add credits onto the AR report?

bob1549 by New Contributor
  • 623 Views
  • 1 replies
  • 0 kudos
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