Error when exporting to Quickbooks that says the term "Custom" does not exist.

[JenniferK1]

I am getting this error when exporting to Quickbooks. There is an invalid reference to Quickbooks Term "Custom" in the Invoice. QuickBooks error message: invalid argument. The specified record does not exist in the list. Can't figure out why because we have exported other jobs with the same items without trouble

[JenniferK1]

ohhh.. It is referring to payment terms? Thank you. I couldn't figure out what the problem was. I see now that someone changed the payment terms and didn't use one in the system.  Thank you very much!!

[baraica · Accepted solution]

Hi Jennifer, you will need to make a new term called “custom”. 

If the term in ServiceTitan is called Custom, it needs to be the same in QuickBooks.