How to fix the QuickBooks TLS error during payroll updates?

[kifemi5813]

Hi everyone,

I’m encountering a TLS error in QuickBooks when trying to perform payroll updates. The error prevents me from completing the updates, and I’m unsure how to resolve it. Has anyone experienced this issue and found a fix? Any advice on troubleshooting QuickBooks TLS errors during payroll updates would be greatly appreciated.

Thanks!

[jackdraper45 · Accepted solution]

A TLS (Transport Layer Security) error in QuickBooks typically occurs when the software fails to establish a secure connection with online services, often due to outdated security protocols or settings. This can prevent you from accessing features like online banking or updating payroll information.

Causes:

1. Outdated TLS Version: QuickBooks may be using an outdated TLS version that is no longer supported by online services.
2. Windows Security Settings: Your system's security settings may not be configured to support the latest TLS protocols.
3. QuickBooks Version: An older version of QuickBooks might not be compatible with current security standards.

Solutions:

1. Update QuickBooks: Ensure you are using the latest version of QuickBooks, as updates often include compatibility with the latest security protocols.
2. Adjust Windows Settings: Enable TLS 1.2 or higher in your Windows settings. Go to Internet Options > Advanced > Security, and check TLS 1.2.
3. Check for Updates: Keep your operating system updated to support the latest security protocols.
4. Consult Support: If the problem persists, contact QuickBooks Support for further assistance and troubleshooting.