Invoice Adjustment and Commission

[Cholloway]

We had a $0 invoice at the time that a job was completed, and the invoice was exported. The customer called back later to pay for the services, so I created an adjustment invoice for this. This isn't a usual issue we have, but the customer was stating they didn't want to pay for the troubleshooting while the tech was onsite, so we were just going to just let it go for that job as it was smaller anyhow. Now that payment was collected on an adjustment invoice will the tech's commission also be adjusted automatically? 

[Sheena_Palacios · Accepted solution]

Hi @Cholloway -- depending on how your account is configured, if you add a payroll adjustment on an invoice, this should appear on the tech's payout using either the payroll detail or master pay file.

[Cholloway]

Thank you!