Am I the only one that absolutely can not keep it straight about when to add an adjustment invoice for negative payment (refund check for overpayment)? Or how to apply the correct amount and which task to delete to have it show up as a balance and not a credit? EVERY time we have someone over pay, that wants a refund, I have to contact support to figure out how to manipulate the invoice just for it to look correct for the client, and not like we manipulated it... I get so frustrated every time this happens. We can't we just have a (-) balance to refund, instead of a credit? It would be much easier if we could apply negative payments directly in the collect payment tab
