Why doesn't QB aging match ST aging?

New Contributor II

Our Quickbooks is aging invoices from the date the job is created. Why wouldn't it wait until the job is completed & exported?


New Contributor

We have discovered that no negative balances appear on the ST AR Aging report.  So if a customer has a credit balance, it will not show up on the ST AR Aging reports.  The only way to find customers with credit balances is to go to the Accounting tab, click Customer Payments on the left menu, then sort by the Credit Remaining column (click on it twice).  It is very clunky.  As an accounting professional, I find this unacceptable.

ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Your QB should be aging based on the INVOICE DATE that is being exported from ServiceTitan

Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions