Bookings do not Autofill with Update

DavidRFW
New Contributor II

Before an CSR would grab the Booking, they would select “+ New Customer” and it would autofill all the information.    Now it leaves it all blank resulting in the CSR needing to copy and paste all the information. 

This is step backwards.  It adds steps and time is consuming. 



2 REPLIES 2

MirandaMel
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

That doesn't sound like normal behaviour, ours is still populating information.  Might need to reach out to support.

Miranda Melnychuk, RSE
Acclaimed! Heating Cooling and Furnace Cleaning

DavidRFW
New Contributor II

Will do.  It's been since the update.