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Resolved! Verifying Addresses

Is there a way to limit the area where address are verified to our state? I sometimes get address from two or three different states and it takes time to sort thru them or go back and add the , and the city to get the correct address. Our company is ...

tracy_c by • New Contributor II
  • 2360 Views
  • 1 replies
  • 1 kudos

Custom Fields

As I have been learning about the custom fields, I've learned how to add custom fields to certain areas, but would love to be able to customize our call booking screen to delete/deactivate the Start Time & Priority, which I've been told are Service T...

RebeccaSantiago by • ServiceTitan Certified Administrator
  • 2735 Views
  • 1 replies
  • 2 kudos

Selective Call Classification

Being our techs can only listen to the phone call that is classified as the call that booked the job, the office needs to be able to select which call that is. For instance, a call is missed, CSR calls the client back and books a new job. Sometimes p...

Resolved! Business Units Linked to Zip Codes (Zones)

I have 3 Locations: CSV, SV, BR. Using Install Job Type as an example, we have Business Units aligned to this job type.Install - CSV Install - SVInstall - BRIf I choose Job Type: Installation on my job booking, I have the above 3 Business Units I can...

bradley_ by • New Contributor
  • 3484 Views
  • 3 replies
  • 0 kudos

3 Day Call Board

Does anyone have a good cost-effective solution for a auto-updating 3 day call board internally with Service Titan? I have seen a few dashboards but have not found something I am happy with that meets our needs and aesthetics of what we are currently...

Steveng by • ServiceTitan Certified Administrator
  • 5992 Views
  • 5 replies
  • 3 kudos

Customer Authorization Forms

My company has an authorization form that we require customers to complete in certain situations to be able to service that location; this is for landlord/tenants, buyer/seller situations, and commercial properties. The form basically gives us permis...

hannahka by • New Contributor II
  • 4489 Views
  • 4 replies
  • 1 kudos

Resolved! Spam Calls

Hey everyone,We are experiencing a lot of customers stating that we are coming up as spam when we are out bounding out of Service Titan. Does anyone know a way that we can update the out-going number so that it refreshes as a new number? Are you able...

Brente2992 by • New Contributor II
  • 4263 Views
  • 5 replies
  • 1 kudos

Resolved! Scheduling

It would be wonderful if Service Titan would create a way for people to block off certain technicians on certain days for things like vacation or Dr appts. and it prevent us from accidently scheduling that tech any way. I have created events from the...

KVM by • New Contributor
  • 4895 Views
  • 4 replies
  • 2 kudos

Good Better Best estimates from office

Is there a way to create a good better best estimate from the office without having to make three separate estimates. In the field I understand we can, but at this point the office is doing any estimating until the guys get more comfortable with ST. ...

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