Call Recording cuts out when we enter the customer payment information.

[ctemplar]

Call Recording cuts out when we enter the customer payment information.  I am wondering, if you can make the recording automatically stop when we go into “Add Payment Method” or “Collect and Apply Payment.” Screen,  why can’t you have the recording start automatically when we close out of that screen?

[KhianaKlatt]

Yes - I have wondered this as well. When I go to click to start re-recording the conversation, I have had it disconnect me from customers. I would love if it was automatic as well. If you haven't already - add this to the ideas page and I will give it a vote!