Resolved! Spam Phone Calls
Is there a way to block Spam calls through ST? Or mark a number as spam so it automatically gets the Spam reason on the Close & Classify screen.
Posts
STAT Holidays showing on Calendar
Does anyone else find it frustrating there is no option to see stat holidays or employee time off on the calendar? it drives me crazy service titan doesn't have this for their calendars and you have to do it manually
Resolved! Add Tags When Building New Customer
(please bear with me I'm very new to Community)It would be very helpful to be able to add tags to a new customer account when creating them the first time they call instead of going back and adding it in later. Is there a way we can get this feature ...
Booking Confirmation
It would be really nice if we could specify the booking confirmations. We do a lot of different jobs in the pool business so customers get confused on what we are coming out for with the generic booking confirmation.
Dismissed Booking
It would be nice to be able to undo a dismissal of a booking. My company requires payment up front so when they pay the same time they book and we dismiss it, we do not know where that money goes. Also some people do make mistakes and then a customer...
Notifications from Techs texting CSR back on Dispatch Board
We are constantly texting our technicians through the Dispatch Board. A nice feature would be for us to somehow get a notification that stands out on the Dispatch Board when the technician texts us back. With so many techs that are constantly dispatc...
Booking NEW CUSTOMER setup
Does anyone find it annoying that when you set up a new customer in the booking screen that the options for job notifications and marketing updates is a default option in this screen but not invoice/statement delivery?There should be an option at tha...
Resolved! Booking Request Dismissed Alert
This relates to booking integrations (not calls) that come through the same call calls screen. We have integrated website leads to come into Service Titan as bookings. Unfortunately, there is nothing to prevent any user from dismissing a booking and ...
