Please review and vote on this,
Problem: Our company wants to reduce the cancelled job volume. To do this we need to be able to accurately analyze the cancelled call data. Whenever a call is cancelled it is assigned a reason. If the reason is incorrectly assigned it skews the data. In order to change the reason the job must be uncancelled and cancelled again with the correct reason. Doing this increases the cancellation rate.
Solution: Enable the cancelation reason editing/correcting on individual jobs so that fixing the reason doesn't inflate the cancelation rate.
Call for action: Please vote for this post so the improvement team will make this change.
Solved! Go to Solution.