Resolved! It would be great if admin could delete recorded calls

Sensitive phone calls WILL come in, and if you or the person answering the call cannot "pause" the recording, there should be an option for the admin to delete the recording.Secondly, we noticed private voicemails to individual extensions are being r...

Booking Widget - Adding additional form fields

Hello, It'll be useful for streamlining operations to be able to add/delete form fields for the booking widget. There are a lot of use cases where the company may want to ask additional questions or not ask questions that are pre-defined in the embed...

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Jesus-M by New Contributor
  • 2 replies
  • 2 kudos

Phone Recording Attachment

We have noticed that when a customer calls in and has multiple locations listed on their file, instead of attaching to the specific location we click on, it attaches to all of the locations. Is there any way in the near future that it can attach sole...

Time Zone Selection from Call Booking Screen

We are a business that schedules service calls in two different time zones but our main office is in a different time zone from one of the locations. We would like to see a feature where we can set each business unit to have its own unique time zone....

Overhall the schedule calendar

We have been working on a way to utilize our salesman's schedule. Currently we are using outlook to do so but would love to get rid of outlook as our calendar app and utilize service titan. It looks like as though there are some good bones in the sch...

jruthafo by New Contributor
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  • 5 kudos

Fix Chat Contact Labeling

Currently, Service Titan uses the "Bill To" name of a given client to label any chat under that client.It seems painfully obvious when stated out loud, but it seems much more appropriate to refer to the "Contact Name" associated with the mobile phone...

araufman by New Contributor
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  • 2 kudos

Resolved! Allow Service Titan Report to Access Who Closed a Chat

Hi! We are having an issue as of lately where Service Titan chats with customers are being closed before they are being responded to. We require our staff to be the last one to reply in a message so that we know it was resolved and who resolved it. I...