Why are some of our calls not recording?

sherri_s
New Contributor
 
1 REPLY 1

wch_alex
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

If the call is less than 30 seconds for us it means the person called (the person heard the dialing) and then hung up the phone. We have a greeting on our end saying something like "Thank you for calling... blah blah blah" so service titan knows if the call is a valid call or not.