Posts

Unassigned jobs

We have noticed that unassigned jobs do not always move forward each day. We do not check them daily and found some lost since they didn't move forward from January. Are there any settings we need to change?

Text Expander

https://www.youtube.com/watch?v=k9K5ZcDwPzo Is anyone currently using this program? Wondering if the return on investment is worth it. Also curious as to how much quicker this process is rather than having a document of templates that the CSR can cop...

michelle54 by New Contributor III
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Resolved! Recurring Service Events

Is there a way when you are in the chat section and booking a recurring service event for the job details to automatically be entered (pop up) instead of having to enter it all in? Hope that makes sense.

ST Chat feature.

We use the chat feature to reach our customers extensively. Would find it extremely helpful if there was a feature to select numerous texts at one time to close them out instead of opening each individual text to close.

Call Bubble Issues This Morning

Our CSRs started to experience this issue this morning and it is ongoing. "When calls are coming in the bubble isn’t getting populated on Service Titan right away its delayed. After the call is ended the bubble is still showing green on Service Titan...

jaquelin by ServiceTitan Certified Administrator
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New customer input

I recently noticed that after entering a new customer's address and getting no suggested addresses and I hit the "Enter address manually" button the address that I entered goes away. This is happening just recently. Anyone else finding this or is it ...

lnorse5588 by New Contributor III
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Keeping Current Service Titian Design

Hello ST Community!IService Titian will be implementing a new layout on their call page that in my opinion is very complex and difficult to navigate. I have spoken to other CSR's who have agreed this change is more challenging to navigate. Service Ti...

DezireeC by New Contributor
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  • 3 replies
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Call Report

Is it possible to create a report that shows, for example, last year how many calls dispatcher "X" took afterhours (before 8am, after 5pm and weekends) and if the call was booked, unbooked, excused or lead?

Asantos1tp by New Contributor II
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Assigning Customer Number with less than ten digits

CHAT: We have several vendors, like USPS, UPS, Delivery Systems, Banks who we need to identify other than "Unknown", the only way to add a name to a text chain is to save them as a customer, and the only way to save any number with a customer is the ...

JerryBeck by New Contributor
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