Good afternoon, all! My call center utilizes the Recurring Service Events tab under Follow Up. Recently, as soon as we begin typing in the Summary box after putting in the booking information, the screen will refresh and bring us back to the Job Scre...
Hello everyone!I'm a user experience researcher and I have an unmoderated usability study featuring designs for our new Contact Center Pro (CCP) product for CSRs that's meant to replace Phones Pro.My team would love to get some feedback on these new ...
We have noticed a decrease in our online booking rates as we get into our busier months, even after following up 3 times with the customer. What are your average online booking rates looking like per month or even per week?
When we pull up a customer with a ton of equipment you have to scroll all the way down the page. Is there a way to "roll up" the equipment list so we click on it if we want to rather than having it take up so much real estate on our screens? I've att...
Does anyone have a set spiel that they have their dispatchers use to offer to put a customers credit card on file? Also to ask how the customer will be paying before the tech goes to site?thanks!
Good afternoon today I have had so many dropped or missed calls from Dialpad? Is this happening to anyone else?
Does anyone have an ETA on the customer/location job entry issue? Thanks!
If we accidentally click in the box but aren't ready to select a job type or business unit, can you make it so we can clear the field? The other fields that are set up to populate based on these choices create confusion and extra work to correct. For...
YES! This is so needed within Service Titan. The day prior many customers knee jerk and reschedule as they didn't plan. A week prior reminder, then the day before is perfect especially for us that schedule out our PMP's a year in advance. Please cons...
Hello, We end up overbooked because our CSRs will book double or triple maintenance, but it only allows them to use one 2-hour window to book the call. We then do not have the space to stretch that call out to 2 windows to give the technician ample t...
