"Manual Calls" Not Recording

[garrettbrood123]

Our ST is not recording manual calls. It shows us the call was made and we can attach it to a job but we are unable to listen to the call,

[alynch · Accepted solution]

Hi Garrett! Thank you for reaching out to Service Titan Customer Support via the Community Page. I will be more than happy to assist you. I am going to take a few examples from today to investigate further. I can follow up with you via email if that works for you. We want to help get this resolved for you asap. Thank you,

[alynch · Accepted solution]

Hi Garrett, please see the email I just sent over. We can go from there. Thank you!!!

[garrettbrood123 · Accepted solution]

Thank you!

[alynch · Accepted solution]

Hi Garrett, please see the email I just sent over. We can go from there. Thank you!!!

[alynch · Accepted solution]

Hi Garrett! Thank you for reaching out to Service Titan Customer Support via the Community Page. I will be more than happy to assist you. I am going to take a few examples from today to investigate further. I can follow up with you via email if that works for you. We want to help get this resolved for you asap. Thank you,