"Manual Calls" Not Recording

garrettbrood123
New Contributor II

Our ST is not recording manual calls. It shows us the call was made and we can attach it to a job but we are unable to listen to the call,

3 ACCEPTED SOLUTIONS

alynch
New Contributor II

Hi Garrett! Thank you for reaching out to Service Titan Customer Support via the Community Page. I will be more than happy to assist you. I am going to take a few examples from today to investigate further. I can follow up with you via email if that works for you. We want to help get this resolved for you asap. Thank you,

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alynch
New Contributor II

Hi Garrett, please see the email I just sent over. We can go from there. Thank you!!!

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garrettbrood123
New Contributor II
3 REPLIES 3

garrettbrood123
New Contributor II

Thank you!

alynch
New Contributor II

Hi Garrett, please see the email I just sent over. We can go from there. Thank you!!!

alynch
New Contributor II

Hi Garrett! Thank you for reaching out to Service Titan Customer Support via the Community Page. I will be more than happy to assist you. I am going to take a few examples from today to investigate further. I can follow up with you via email if that works for you. We want to help get this resolved for you asap. Thank you,