This seems very basic to me so I want to ensure I am not missing
anything...when an outbound call is placed, it is connected only to
either the customer page or the location page but not both, right?
I know yesterday ST was having trouble with their call bubbles and said
they would update us once the problem was resolved. Do we know yet if it
has been resolved or when it may be fixed? This morning I am still
having trouble and my call bubbles are...
This would be helpful for two growing reasons. 1) If Tech/Comfort
Advisor waits at the client's home with no responses for the time
granted to them to wait and the office is unable to reach the client.
Having the client receive a Cancel Notification ...
Is there some way a pop up can populate if you are adding a new customer
and when adding the address you are required to see if it's for the same
location to avoid creating duplicate customer/location?
https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-1931 I found
this idea on the board and would love to see more traction to it for
anyone in the office who uses chat. The ability to add a signature in
the chat automatically based on who is ...
I am looking for ideas on how to monitor if jobs are being booked
without assigning technicians? The only alert I see is for a booked job,
but no other parameters to it. Any suggestions or ideas so we don't miss
these jobs?
Would love to be able to search by address on the job booking stage and
be able to filter by specific address. Currently, if a CSR enters "5
Main Street" ALL addresses on Main street populate rather than JUST 5
Main street.
Has anybody seen anything or know anything about plans to update the
calendar UI? Before ST (and still to some degree) we ran our business
out of Apple Calendar. ST obviously adds a lot of features to our
workflow we wouldn't have in apple calendar, ...
Has anyone else had trouble this week where some calls that come through
are not creating a call bubble? I have had a handful of calls where no
call bubble appears for the phone call. I've also had a few calls where
a bubble will appear but it doesn'...
Hi hi - Currently, when using schedule assistant, the list is sorted by
driving efficiency. With this default, it is consistently showing the
technician who already has a booked schedule since he's the closest.
Makes sense. But, is there a way to sor...
