How To Set Up Outbound (default) Numbers for Text Notifications (SMS and MMS)

[OBrianEne]

The outbound (default) number for SMS is used to send reminder notifications, booking confirmations, and job completion surveys.

1. In ServiceTitan, go to Settings > Communications > Customer Notifications.  

2. In the Booking Confirmations, Reminder Notifications, Dispatch Notifications, or Job Completion Surveys section, click Text.

In the window that opens you will see a warning sign telling you that you haven't yet set up your Default SMS Number.

     3. Click Edit phone number. The Phone Numbers page opens.

     4. On the Phone Numbers page, set the default outbound SMS number.

     5. Click Save.

Get more information from the full knowledge base article here:

 Set Up Outbound Numbers for Text Notifications 

[KhianaKlatt]

These are such a great idea to use!!