Calls counting against tech's stats.

Marshall
New Contributor

When I am looking at technician productivity reports and I see an estimate closed out as "no sale" or "nmt", But then 2 days later, we see the call again on board with the estimate sold.  Should this not go back and attach or change original call from non-sale to sale.   I have seen this with multiple technicians on the commercial side where approvals for work take a couple of days many times.

 

Marshall

1 REPLY 1

LBabayan
Community Manager
Community Manager

Hi @Marshall and congratulations on your first post 🎉