Calls counting against tech's stats.

[Marshall]

When I am looking at technician productivity reports and I see an estimate closed out as "no sale" or "nmt", But then 2 days later, we see the call again on board with the estimate sold.  Should this not go back and attach or change original call from non-sale to sale.   I have seen this with multiple technicians on the commercial side where approvals for work take a couple of days many times.

Marshall

[LBabayan]

Hi @Marshall and congratulations on your first post 🎉

I have forwarded the details you provided to our team of technical specialists to figure out what's the intended behavior, and your case is currently under review. The specialist will get in touch with you soon.

Appreciate your patience and understanding!