When we click on the job through the dispatch board, it pulls a job overview with lots of information and pencils to edit notes. It would be great if we had the customers phone number on that overview to call the customer for confirmation and then be...
I'm using servicetitan integration account and logged in as an admin Role, How do I get capacity planning and technician shifts in the schedule window?
Due to the new job flyout implementation there is no way to get to the job page without the system opening a new tab. This is so frustrating!!! As this is the only place to access the customers phone number from the dispatch board when making multipl...
Hey Community Dispatchers, Do your dispatchers use the optimize technician route? What is the success you are having? What are ways you use service titan to help you prioritize the emergencies from young tune ups? Does your dispatcher run the reports...
Hey Community, How are you all putting in your Equipments in ST? Do you have them linked to the pricebook? Is every tech writing something different some technical some vague? Is your dispatcher viewing the equipment everytime you are closing out to ...
Would really like the ability to customize when and how many reminder notifications are sent to a client. For example, when a client schedules an appointment several weeks or months in advance, the ability to have a reminder sent 1 week in advance in...
When hovering over the jobs on the dispatch board, a description box will appear. The jobs toward the top have a description box that gets cut off, not allowing us to see the type of job, tags, business unit, etc.
Capacity planning has put grey fields across the dispatch board, which then covers up the Team names. I know this issue had been submitted to the engineers to resolve, but it's been months and still has not been resolved. It's not a good solution to ...
Is it possible for us to be able to click on the available recurring svc in the area that need scheduled instead of having to hover and copy and past them . Also we are finding that several are coming up that they have already been scheduled when we ...
When our technicians forget to clock in for a non job event, why isn't the office able to clock them in or adjust the time? When they forget to clock in (by the time I notice it and remind them) the non job event moves to when they clock in. The offi...
