If you want to bring on and keep other types of services, we really need route optimization. You have some great options for customer interaction, but this has a very practical use for internal efficiencies. Please make this a priority!!!
So if anyone has ever used Successware the unassigned or "booked" calls are at the top of the screen, as opposed to the bottom. This to me would be a great adjustment so that the unassigned calls are always at the forefront of the dispatchers mind, a...
I was wondering if we can get Failure pop ups on the notification sidebar, while on the dispatch screen when a Technician doesn't update his/her position within an hour or whatever time interval is selected. The main reason i would like this implemen...
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