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Currently, we cannot adjust splits for unmanaged technicians. This means we cannot fully utilize the crew management functionality. When will we have the ability to adjust splits for both leads/helpers (managed AND unmanaged technicians) on jobs?

Good morning! Is there a way to search TGL (Tech Generated Leads) by the name of the specific technician?

Is there a way for office employees to run a customer through GreenSky to get approved? Is it only techs using mobile that can do it? If so, that's very inconvenient.

I would like to be able to select multiple recurring service types in the follow up tab, instead of just one at at time. When you have multiple tiers of memberships, the only options are one at at time, or "all".

Is there a way to determine geographical location of maintenances in a certain area, so that we can cover 1 neighborhood, all maintenance customers, for the same week or days.. This will reduce travel times back and forth to that neighborhood over

We would like to customize the confirmation and reminder appointments by business unit - is that possible?

Resolved! Does it make sense to anyone that when you rescheduled an appointment you have to manually remove the hold? Wouldn't it make more sense if the hold was removed automatically when you reschedule the job?

On the new dispatch board update, it does not show you the day- such as Monday or Tuesday etc. The old one showed the day at the top so you knew at a glance. Now you have to actually click the calendar to see the day. Is this something that can be added?

HI! I was wondering if there was a way you can highlight or color coordinate our different business units "Team Name Formatting" on the dispatch board so they stand out visually. Is that something you can look into doing? Thank you

Resolved! Some of the leads we run aren't "real" leads -- there was no opportunity for a sale. Is there a way to reclassify these calls so they don't effect our sales guys closing ratios? I've tried changing the call type and business unit but it doesn't work.

Unanswered Topics

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Lines being hacked

‎12-05-2023 01:00 PM

Help us refine the Search experience (ServiceTitan...

‎06-02-2023 11:20 AM

Need feedback on improved experience for job types...

‎02-03-2023 07:39 AM

4 Tips for Dispatchers!

‎01-13-2023 09:16 AM

Interested in ACP (Adjustable Capacity Planning)

‎01-06-2023 06:10 PM

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