Resolved! Dispatcher Training Manual
Does anyone have a dispatcher training manual they would be willing to share? I'm in the process of creating one & could use some more great ideas to throw in!
Dispatch
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Dispatch
is there a way for techs to see all techs dispatch without adding to admin?
capacity planning/dispatch
We are trying to work out how to best use adjustable capacity planning(using skills) and dispatching jobs efficiently. I am running into a couple of stumbling blocks. Some of our techs have a specialized skill so if we assign jobs as we schedule them...
Resolved! Job cancelled - Invoice pending "forever"
Hello everyone, When I cancel a job (customer called and don't want us to go), the invoice still pending forever, because it doesn't show in Accounting to be batched, posted and exported.What do you guys do to "complete the job"? thanks
End the optimization back at office....
Our techs start at the office and end their day at the office. We are noticing that when we do the optimization, it's taking the techs away from the office instead of closer, no matter where their afternoon jobs are. Is there a way that we can set it...
Resolved! Optimize route based on techs heading straight to their first job from their house
Our techs are expected to leave their homes in the morning and head straight to their first job of the day, arriving to the client at 8 AM, or a little later if their first job is a longer drive than what each techs Average Commute Time (drive time f...
Resolved! Office view vs. Mobile view with Crew Management
We are having an issue with the office and the field seeing different truths with their respective Titan tools (i.e., the office view on the computer vs. the field view on the tablet). From the office side it will appear that the Foreman has not time...
Preferred Technician
Is there a way to setup a preferred technician for a customer? I thought I saw a place to do this but I cannot remember where I saw it. TIA!
Booking Confirmations on the dispatch board
When booking confirmations get sent via SMS to the customer, would there be value in that "C" reply automatically confirming the appointment on the dispatch board and changing the color coding to the confirmation blue?
Drag and Drop
I'm struggling with the Dispatch board drag and drop feature to change the technician's job time. The arrival window doesn't change with it so my customer notifications are wrong if I move the job around. I got excited when I saw the feature advertis...
Labels
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Adjustable Capacity Planning
15 -
Arrival Windows
1 -
Call Booking Details
1 -
Call Bubbles
1 -
Carpet Cleaning
1 -
Chimney
1 -
Crew Management
31 -
Customer Dispatch Notifications
16 -
Dispatch Board
8 -
Dispatch Board Header
18 -
Dispatch Board Job Bubbles
32 -
Dispatch Board News Feed
21 -
Dispatch Configuration
84 -
Dispatch Map
12 -
Duct Cleaning
1 -
Electrical
1 -
Elevator & Escalator
1 -
Enhancement Request
11 -
Feedback
7 -
Garage Door
1 -
General Office
3 -
HVAC
2 -
Ideal Booking Percentage
3 -
Integrations
1 -
Irrigation
1 -
Job Confirmation
15 -
Job Trays
7 -
Landscaping
1 -
Lawn Care
1 -
Legacy Capacity Planning
1 -
Map 2.0
6 -
Maps 2.0
1 -
Mass Reschedule
2 -
Needing Advice
1 -
Non-Job Events
9 -
Optimize Technician Route
15 -
Other
2 -
Pest Control
1 -
Plumbing
1 -
Pool & Spa
1 -
Question
3 -
Refrigeration
1 -
Reminder Notifications
14 -
Rescheduled Reason Survey
2 -
Schedule Assistant
7 -
Schedule Board
22 -
Septic
1 -
Settings
1 -
Smart Dispatch
21 -
Smart Schedule
3 -
Technician Dispatch Notifications
16 -
Technician Shifts
12 -
Technician Skills
12 -
Timeslots
10 -
Tree Services
1 -
Zones
3
Unanswered Topics
| Subject | Author | Posted |
|---|---|---|
| 04-01-2024 11:38 AM | ||
| 01-24-2024 03:42 PM | ||
| 06-02-2023 11:20 AM | ||
| 02-03-2023 07:39 AM | ||
| 01-13-2023 09:16 AM |
