My CSR team is getting a rapid increase of customer feedback that their smart phones are not registering they are even receiving a call from our office due to smart phone spam filters, either from our sales team members or from dispatchers. Is anyone...
Has anyone had any issues with some bad actor/thief hacking calls and stealing clients? We have experienced it three times when we call a customer back to let them know our tech is in route, they say someone had already called them (from a number tha...
When I am looking at technician productivity reports and I see an estimate closed out as "no sale" or "nmt", But then 2 days later, we see the call again on board with the estimate sold. Should this not go back and attach or change original call from...
Is there a way to make the cancelled calls red or greyed out when you are on the customers account? We have to click in them and see that the call was cancelled. It would be GREAT if you could tell if the call was cancelled before clicking into the c...
Hey, we're having an issue with a couple employees where when they first go to sign in to ST, they land on dispatch and are met with the screen saying "Refreshing Data," continuously. Then they'll have to sign out and back in before they see the corr...
Anyone else's service titan down? Very slow, keeps throwing "application error codes (post 500)" every time we do anything. Tech's mobile isn't working either.
We have come across some snags and are hoping to see if anyone else has come across them too,. Lately, almost all calls have a scratchy quality overall and cut in and out at times. We also have had the experience of when a customer calls, you are una...
Hello!The design team is improving the Search feature and we would like to hear your valuable inputs.Could you spare an hour to share your thoughts on the current Search experience and also provide feedback on some new concepts? Your insights will di...
COMMUNITY-I-3801 Customer notifications settings for multiple appointments on the same dayWe will add an appointment to an existing job for the same day when a manager needs to go assist or we need to send additional help. When doing this the custome...
Contact info for the customer needs to be added to the Job Pop Out.Add the Customer's Phone# and Email under the Location address.That way it's all 'at a glance' and you don't have to click on the 'Customer' to open ANOTHER window to see it, or click...
