Posts

Lines being hacked

Has anyone had any issues with some bad actor/thief hacking calls and stealing clients? We have experienced it three times when we call a customer back to let them know our tech is in route, they say someone had already called them (from a number tha...

nsalemme by New Contributor II
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  • 1 replies
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Calls counting against tech's stats.

When I am looking at technician productivity reports and I see an estimate closed out as "no sale" or "nmt", But then 2 days later, we see the call again on board with the estimate sold. Should this not go back and attach or change original call from...

Marshall by New Contributor
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  • 1 replies
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cancelled calls

Is there a way to make the cancelled calls red or greyed out when you are on the customers account? We have to click in them and see that the call was cancelled. It would be GREAT if you could tell if the call was cancelled before clicking into the c...

Issue with Dispatch - Refreshing Data at sign-in

Hey, we're having an issue with a couple employees where when they first go to sign in to ST, they land on dispatch and are met with the screen saying "Refreshing Data," continuously. Then they'll have to sign out and back in before they see the corr...

Service Titan Down

Anyone else's service titan down? Very slow, keeps throwing "application error codes (post 500)" every time we do anything. Tech's mobile isn't working either.

alysajus by New Contributor
  • 2200 Views
  • 15 replies
  • 3 kudos

Phone line quality and no response

We have come across some snags and are hoping to see if anyone else has come across them too,. Lately, almost all calls have a scratchy quality overall and cut in and out at times. We also have had the experience of when a customer calls, you are una...

jbarlow8 by New Contributor
  • 616 Views
  • 1 replies
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Votes Needed!!

COMMUNITY-I-3801 Customer notifications settings for multiple appointments on the same dayWe will add an appointment to an existing job for the same day when a manager needs to go assist or we need to send additional help. When doing this the custome...

RandiThompson by ServiceTitan Certified Administrator
  • 1458 Views
  • 4 replies
  • 4 kudos

Dispatch Board Job Pop Out needs.....

Contact info for the customer needs to be added to the Job Pop Out.Add the Customer's Phone# and Email under the Location address.That way it's all 'at a glance' and you don't have to click on the 'Customer' to open ANOTHER window to see it, or click...

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LA_Barker by New Contributor III
  • 3512 Views
  • 16 replies
  • 6 kudos

Dispatch Mentor

Hello! I am the Dispatcher for a growing Plumbing, HVAC company in Myrtle Beach SC. I am looking to connect with a fellow Dispatcher from a company out of our area (same size or bigger) than we are to mentor and give/receive new ideas and best practi...

melaniehammond by ServiceTitan Certified Administrator
  • 1186 Views
  • 3 replies
  • 1 kudos