Hi!! We are looking for insight on how others split the roles of CSR/Dispatcher.We are an Plumbing Company that is growing. Looking for ideas / thoughts on having one person as CSR/Dispatcher/Permits, or having one person as a CSR/Permits and one per...
Dispatch Pros,We are excited to announce Pro Product Office Hours!!This is the time where you can join for FREE to meet with our Pro Product Managers (the ones who make the product) and ask all the questions!Come join and learn with others! Register ...
Click the link below that will take you give kudos so we can have hold reasons added to the dispatch board under holds. The link explains with pictures what is being asked here. I even had a ST tech support wonder why this isn't a thing lol https://i...
My CSR team is getting a rapid increase of customer feedback that their smart phones are not registering they are even receiving a call from our office due to smart phone spam filters, either from our sales team members or from dispatchers. Is anyone...
Has anyone had any issues with some bad actor/thief hacking calls and stealing clients? We have experienced it three times when we call a customer back to let them know our tech is in route, they say someone had already called them (from a number tha...
When I am looking at technician productivity reports and I see an estimate closed out as "no sale" or "nmt", But then 2 days later, we see the call again on board with the estimate sold. Should this not go back and attach or change original call from...
Is there a way to make the cancelled calls red or greyed out when you are on the customers account? We have to click in them and see that the call was cancelled. It would be GREAT if you could tell if the call was cancelled before clicking into the c...
Hey, we're having an issue with a couple employees where when they first go to sign in to ST, they land on dispatch and are met with the screen saying "Refreshing Data," continuously. Then they'll have to sign out and back in before they see the corr...
Anyone else's service titan down? Very slow, keeps throwing "application error codes (post 500)" every time we do anything. Tech's mobile isn't working either.
We have come across some snags and are hoping to see if anyone else has come across them too,. Lately, almost all calls have a scratchy quality overall and cut in and out at times. We also have had the experience of when a customer calls, you are una...
