Votes Needed!!

COMMUNITY-I-3801 Customer notifications settings for multiple appointments on the same dayWe will add an appointment to an existing job for the same day when a manager needs to go assist or we need to send additional help. When doing this the custome...

RandiThompson by ServiceTitan Certified Administrator
  • 4 replies
  • 4 kudos

Dispatch Board Job Pop Out needs.....

Contact info for the customer needs to be added to the Job Pop Out.Add the Customer's Phone# and Email under the Location address.That way it's all 'at a glance' and you don't have to click on the 'Customer' to open ANOTHER window to see it, or click...

LA_Barker by New Contributor III
  • 16 replies
  • 5 kudos

Dispatch Mentor

Hello! I am the Dispatcher for a growing Plumbing, HVAC company in Myrtle Beach SC. I am looking to connect with a fellow Dispatcher from a company out of our area (same size or bigger) than we are to mentor and give/receive new ideas and best practi...


Let's say a tech needs to add notes to a previous job they were on, is there a way to add it to their schedule WITHOUT having to dispatch them to the job and sending notifications to the client?

brianne_ by New Contributor
  • 3 replies
  • 0 kudos


Is there a way to limit the technician's ability to dispatch themself for a job unless it is scheduled for that day? We have had an issue where techs are reviewing their first call for the following day and on occasion will mistakenly dispatch themse...

mauman_r by New Contributor
  • 2 replies
  • 1 kudos

Customer Communication and Customizing messages/ Dispatch

Regarding the notifications that are sent to the customer at appt booking or for reminders. We charge customers in different areas different amounts. We would like to be able to remind the customers that are in those areas of the special charge and n...

info_nor by New Contributor II
  • 1 replies
  • 3 kudos

Limiting Technician Phone Calls to Customers

Good Afternoon,Our owner has tasked us with trying to reduce the calls from our technicians to our customers when in route to their location. we currently use service titan and our customers get a confirmation email as well as a text when our technic...

user_f54 by New Contributor II
  • 4 replies
  • 1 kudos

Resolved! Tech Photos

I want to send photos of the tech when I dispatch how do I do that I have the photos but I don't know how to turn on the feature