Dispatch

brianne_
New Contributor

Let's say a tech needs to add notes to a previous job they were on, is there a way to  add it to their schedule WITHOUT having to dispatch them to the job and sending notifications to the client? 

3 REPLIES 3

JessicaSmith
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

You can turn notifications off on the job, but they do need to dispatch to add the notes. If you turn notifications off before they do that, the customer shouldn't get a notification.


Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions

New to this not sure if this would help.  You could Send them A TASK in the TASK Manager to review the Existing Job and Update the Job Summary to add notes or the Invoice summary.  That way it wouldnt be a Dispatched Job Just Updating the last One with the New Info.  

JessicaSmith
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Unfortunately task manager is office only, not techs.


Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions