Posts

Resolved! New Job Preview on Dispatch Board

Now when you click on a job on the dispatch board a preview pops up on the right. This is a preview of the job with some information. However, in order to see the contacts for the property, timesheets, etc you have to click on "Go to Job Page" which ...

Setting up ACP

Good Morning All!We are playing with the idea of implementing capacity planning. I'm in the next environment and set our base capacity to 0 with our tech shifts for a 9 hour window. When I go to the Capacity planning page the hours fluxuate between 3...

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user_f54 by New Contributor II
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Start Time - NOW Button

Prior to dispatching an appointment. We like to ensure the start time is at the actual current time. Prior to the update we were able to click the time window box (when editing or "rescheduling" the appointment) and click "Now" it would then populate...

michelle54 by New Contributor III
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Dispatch note effecting timesheet

Prior to November we were able to put a dispatch note on the dispatch board IE: Tech off / # of offloads / meeting etc. These notes would fall off dispatch board but stay on the schedule board. These non job notes are set up as paid so they don't tak...

Dispatch Scorecard?

Hey everyone! Does anyone currently utilize some sort of a dispatch score card with metrics? Got an idea of what to add that would be useful but just didnt want to reinvent the wheel anywhere... An excel/google sheet? Thanks in advance! James

JBarrett1 by New Contributor III
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Limiting Technician Phone Calls to Customers

Good Afternoon,Our owner has tasked us with trying to reduce the calls from our technicians to our customers when in route to their location. we currently use service titan and our customers get a confirmation email as well as a text when our technic...

user_f54 by New Contributor II
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Resolved! Call Recordings with dispatch

We need a feature that when a dispatcher calls a technician through service titan, the calls are recorded. I was in a chat earlier to try to find a specific phone call, and ST confirmed that this is not yet a feature and suggested I post it in here. ...

kaceyhar by New Contributor
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Schedule board

I would like to see the jobs turn to gray when they are completed on the schedule tab. The jobs stay green no matter what status they are. It would be nice to look at the schedule and see the jobs that were completed verses still open.

Need feedback on priority and value of job types

Hi Everyone,I’m a UX Researcher on the Dispatch team, and we’re working to improve our dispatch experience. I am working with product designers, and we’d love to get your feedback on your experience, specifically related to the importance on priority...

kpeterson
by New Contributor
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