Posts

TitanAdvisor - Job Booking & Dispatching

Hi all. I have one dispatcher who uses the dispatch board to send messages to our technicians almost everyday. But the percentage of dispatcher who visited the dispatch board is only 12.5% which is not right. Does anyone have the same issue or knows ...

faribam1 by New Contributor III
  • 1325 Views
  • 3 replies
  • 2 kudos

Dispatch Board Organization

I was hoping there was a way to change the technician order on the dispatch board. We would like to have our supervisors at the top of their team and unfortunately, that can not be done because their names do not start with the letter A. I can have t...

mseverin by New Contributor II
  • 1187 Views
  • 4 replies
  • 0 kudos

Resolved! Optional ways to organize the dispatch board

The dispatch board currently organizes technicians alphabetically within each service department.Each week, we run a report that ultimately helps us determine our batting order for the week for our technicians per service department. We'd love for th...

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lwhitled by New Contributor
  • 1879 Views
  • 4 replies
  • 2 kudos

Labor Management

I would really like for ST to have an option for dispatchers to have a live, auto-updating page showing the technicians current hours for the week. This is very vital to trying to manage labor for techs! We cannot try to keep them to 40 hours if we d...

Weldon02 by New Contributor II
  • 2409 Views
  • 8 replies
  • 2 kudos

Chat Issues

We are having issues with some of our chat messages coming in. When they come through as a big message and get split into smaller ones, parts of them don't come through. My boss has them set up to come to his cell phone and mine. and we get all the p...

Miranda by ServiceTitan Certified Administrator
  • 3042 Views
  • 8 replies
  • 2 kudos

Display Hold Reasons on Dashboards display of Hold Jobs

I think everyone agrees with the importance of mandating that technicians select the reason for placing a job on hold; however, when we are on the dispatch screen and look under the "Hold" tab, there is no column showing the reason it is on Hold. It ...

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rwagner by New Contributor
  • 1688 Views
  • 5 replies
  • 6 kudos

Tracking Technician Revenue on a two man job

We have a competition for technicians with the highest gross revenue and another for the ones that complete the most jobs. If we have a job with 2 technicians, how does it choose who to give the revenue too? It's not who is listed first. We have chan...

dbmjmanl by New Contributor II
  • 1339 Views
  • 3 replies
  • 2 kudos