Hello, I am inquiring 2 things. 1.We track our CRMs on average dispatched miles. We also use phone call jobs when techs have to call customers, to have a paper trail. These phone call jobs skew there numbers as we do not want to delay a customer bein...
I would like our CSR's/dispatchers to be able to maximize those routes that only have one or two jobs in a particular area - a few days to a few weeks in advance. By using a job address from a route, the team would have the ability to perform a searc...
For the technician appointment filter we already have an option to show the next 2 assigned/dispatched/working appointments but it does not allow the techs to see anything for the next day. There are other options that will show the next day but thes...
Has anyone else had this glitch? When you go to the dispatch board after the blue call banner has been active through inbound or outbound calls, the header is shifted down and you can't scroll to the top of the actual board unless you refresh the boa...
Has anyone had issues with the job time changing when moving jobs on the dispatch board? We will have set the time frame for 8-3pm because we are serving multiple units and when dragging them to a different technician or time it will adjust the time ...
So I have posted this in the Pioneer groups and I just feel like it needs more attention than it's getting so I am breaking the rules and posting here too.Hello Folks, I think this will be more important amongst our high RSE industries but I have pos...
Has anyone experienced the grey boxes (non-job event) disappearing off the dispatch board? It is the strangest thing. We use the grey boxes to block a tech and note that they have that day off. Several times now the box has disappeared and it is only...
We have (3) business units and I have selected all of them to appear through the settings icon on the dispatch board. However, with the last update, the dispatch board is only showing two BU's. I have to manually select the third on the actual dispat...
It is very difficult to operate at a fast pace when we need to go to the actual job page and it opens ANOTHER window. Is there a way when we hit go to job page it uses the same window. If I am trying to operate quickly to assist multiple technicians ...
In our Dispatch board, all our techs are organized into service zones. Within that, each of the techs have ratings, which corresponds to the number of maintenance calls our CSRs can schedule on them. Techs with ratings T1 and MR1 can have up to 4 mai...
