How do I resolve QuickBooks Error 15306 when processing payroll?

[rexibog501]

I'm encountering QuickBooks Error 15306 when attempting to update the software or payroll. The error message mentions issues with the update process or permissions. Has anyone experienced this and found a solution? Any advice on troubleshooting or resolving this error would be greatly appreciated.

Thanks for your help!

[jamesmadison67 · Accepted solution]

QuickBooks Error 15306 often appears when you try to update or download payroll information or software updates. This error typically indicates a problem with your computer's security settings or an issue with the QuickBooks software update process.

Reasons why QuickBooks Error 15306 occurs?:

1. Antivirus or Firewall Interference: Security software may block QuickBooks from accessing necessary files or internet connections.
2. User Account Control (UAC) Settings: UAC settings might prevent QuickBooks from performing updates.
3. Corrupted QuickBooks Update: The update files may be corrupted or incomplete.

Troubleshooting Solutions to Fix QuickBooks Error 15306:

1. Adjust Antivirus/Firewall Settings:

   • Temporarily disable your antivirus or firewall and attempt the update again.
   • Add QuickBooks to the list of allowed programs in your security software.

2. Run QuickBooks as Administrator:

   • Right-click the QuickBooks icon and select "Run as administrator."
   • Try updating QuickBooks again.

3. Check and Modify UAC Settings:

   • Go to Control Panel > User Accounts > Change User Account Control settings.
   • Lower the UAC level and attempt the update again.

4. Manually Update QuickBooks:

   • Visit the QuickBooks website and download the latest update manually.
   • Install the update and restart QuickBooks.

5. Reinstall QuickBooks:

   • Uninstall and then reinstall QuickBooks to ensure all components are up-to-date and correctly installed.

If you continue to experience issues, consider reaching out to QuickBooks support for further assistance.