Is anyone else running into an issue with non managed technicians not being able to close a job? With the new update, they are having difficulty closing a job from their mobile unless we manually go in and change the technician to a managed technician

[jbehrman]

These technicians are non-revenue generating, and we do not want to have them as managed technicians

[teachypeachy]

This is definitely a problem for us as well. Putting a managed tech with a non-managed tech only confuses us on the dispatch page and sometimes we miss the fact that were could have scheduled the managed tech for a job because it looks as if he is already scheduled.  To help us, we put in the Special Instructions for the day of appointment that it is for say...JAMES ONLY---but this only helps if the job is opened or at least scrolled over. 😕

I REALLY wish that the creators who make the program were actually dispatchers or at least know how to make it more efficient for us. 

[Previous Contributor]

I have had a similar issue with not being able to create an appointment with a non managed tech. So if I want to have a non revenue producing tech to go by and help a managed tech get the equipment set, I can not do it. I am required to put them on the same appointment as the managed technician which shows on the dispatch board as the same length of time. I thought this was the whole point of the appointments update...or was it to force us to make our non-managed technicians into managed technicians therefore doubling our cost for the use of Service Titan.

[jbehrman]

What we started doing to overcome this is having the non managed technician click "done for now" and then the dispatcher assigns a managed technician and closes the job out.

[ninfa_se]

This is affecting us. I have non managed technician who isn't able to close out calls he's dispatched too and honestly it is very frustrating. i called tech support and they said there has to be a managed technician on the call in order for me (dispatcher) hit Done on the non managed tech. Not Cool!

[Previous Contributor]

There has to be time on it. So I dispatched and then completed it.

[Previous ContributorPrevious Contributor]

Yes, we are very fustrated with this "Update." This is not how the product was sold to us. Looks like ST wants to increase thier revenue on the backs of current customers.

[Previous Contributor]

I am!! I haven't figured it out yet