Posts

Route Optimization Idea

https://servicetitan-community.ideas.aha.io/ideas/COMMUNITY-I-2745 The 'Route Optimization' feature on the dispatch board needs some love. I've linked an Idea I made for it.

pblwayne by New Contributor III
  • 1586 Views
  • 1 replies
  • 1 kudos

Customer Communication and Customizing messages/ Dispatch

Regarding the notifications that are sent to the customer at appt booking or for reminders. We charge customers in different areas different amounts. We would like to be able to remind the customers that are in those areas of the special charge and n...

info_nor by New Contributor II
  • 1446 Views
  • 1 replies
  • 3 kudos

Resolved! Wait list calls using Service Titan - How we do it!

In our dispatch we do have a wait list we all keep on paper and pen, so we decided to utilize Service Titan for these types of call. Most of the time we get to these calls, but sometimes we can't help them.Here's the workflow I created that helps our...

ChelseaAce by New Contributor III
  • 2102 Views
  • 2 replies
  • 6 kudos

4 Tips for Dispatchers!

We are always sharing great tips and ideas for dispatchers in our Community CSR / Dispatcher group. Over the next month, we will adding additional resources and materials to help dispatchers be successful. This week I shared 4 tips within ServiceTita...

asnow
by Valued Contributor II
  • 1460 Views
  • 0 replies
  • 2 kudos

Shifts

None of our employees work 9-5 shifts. Why is this the only default option? My techs work 7-4 my office works 8-5 and we work shifts 8-4. There needs to be flexibility.

jhuck by New Contributor II
  • 1681 Views
  • 2 replies
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Map 2.0 GPS Integration

We want to start using the Map more and I see some other posts with regard to filtering the information showing on the map. I am wondering if anyone knows if there are any Vehicle GPS systems that can integrate with Service Titan for more real time t...

Interested in ACP (Adjustable Capacity Planning)

If you haven't joined our CSR / Dispatcher Group here in community, we'd invite you to join. A couple of weeks ago in the group, we shared an article on nine best practices on how to effectively schedule technicians. We are going to take a deep dive ...

asnow
by Valued Contributor II
  • 1728 Views
  • 0 replies
  • 5 kudos

Estimate instability

The estimate process has some new issues. I'm seeing the estimate becoming unstable with having to exit and come back in to get stability back. If I drag an item on the estimate line location, it's about guaranteed to lock out any new activity.