We have three different divisions that work under Coolray. We have electrical, HVAC, and plumbing. On the map can we please get a change so we can select only business units we are working with. It allows us to select them from the top as the busines...
Is there a way to limit the technician's ability to dispatch themself for a job unless it is scheduled for that day? We have had an issue where techs are reviewing their first call for the following day and on occasion will mistakenly dispatch themse...
Being able to integrate the pricing into the Zones. Where location of the call could add an additional markup to the pricing given at specific locations would be extremely useful. Being able to cover distance charges straight from the updated pricing...
How do you set up the system to dispatch the techs next call automatically once they complete a job?
I know it would make my life a million times easier if I could get wrap-up alerts texted to me when I'm on call. Anyone else? If so, please vote! https://community.servicetitan.com/t5/Ideas/bd-p/ideas
Hi Everyone,I’m a UX Researcher on the Dispatch team, and we’re working to improve our dispatch experience. I am working with product designers, and we’d love to get your feedback on your experience, specifically related to job types and tags.Please ...
One of the biggest problems we have keeping things running smooth, is when a job goes long, or is cut short because everything went very well, or an estimate doesn't pan out. We have to then look for calls, or let clients know we will be late. I woul...
As of this morning none of our partner portal users can cancel any jobs. We own 5 markets so all of my office is on partner portal users. Admin have direct market log ins, we can cancel jobs. Ive reached out to support for help via email since my onl...
I understand this is currently not a feature, but it would be a very helpful one. The ability to manage the other appointments on your calendar along with your ServiceTitan appointments all in one place would be way more convenient than having to mov...
https://servicetitan-community.ideas.aha.io/ideas/COMMUNITY-I-2745 The 'Route Optimization' feature on the dispatch board needs some love. I've linked an Idea I made for it.
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