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Resolved! New Dispatch Flyout - Still Being Rolled Out?

Our account was updated with the new ST-62 releases features last night! However, I'm not seeing the new job details flyout on dispatch. Is that still being rolled out on a different schedule?

Looking for feedback on upcoming dispatch feature

Hi Everyone,I’m a product designer on Dispatch and we’re working to improve our dispatch experience. We’d love to get your feedback on a feature called Technician Timeline for the upcoming additional view of the Dispatch Board (weekly view).Within th...

Mhayashi
by New Contributor II
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  • 7 replies
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Need feedback on routing efficiency

Hi Everyone,I’m a UX Researcher on the Dispatch team, and we’re working to improve our dispatch experience. I am working with product designers, and we’d love to get your feedback on your experience, specifically related to routing and drive time eff...

kpeterson
by New Contributor
  • 1541 Views
  • 2 replies
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Dispatch board job overview

When we click on the job through the dispatch board, it pulls a job overview with lots of information and pencils to edit notes. It would be great if we had the customers phone number on that overview to call the customer for confirmation and then be...

Kradliff by ServiceTitan Certified Administrator
  • 1498 Views
  • 3 replies
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Resolved! Job Details Flyout-new tab issue

Due to the new job flyout implementation there is no way to get to the job page without the system opening a new tab. This is so frustrating!!! As this is the only place to access the customers phone number from the dispatch board when making multipl...

Maria by New Contributor
  • 3062 Views
  • 7 replies
  • 1 kudos

Dispatcher Prioritization

Hey Community Dispatchers, Do your dispatchers use the optimize technician route? What is the success you are having? What are ways you use service titan to help you prioritize the emergencies from young tune ups? Does your dispatcher run the reports...

mquigley by ServiceTitan Certified Administrator
  • 3357 Views
  • 8 replies
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Equipment Best Practices

Hey Community, How are you all putting in your Equipments in ST? Do you have them linked to the pricebook? Is every tech writing something different some technical some vague? Is your dispatcher viewing the equipment everytime you are closing out to ...

mquigley by ServiceTitan Certified Administrator
  • 2421 Views
  • 3 replies
  • 0 kudos
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