Dispatch

Linking the Schedule in ServiceTitan to Outlook Calendar/Other Calendars

I understand this is currently not a feature, but it would be a very helpful one. The ability to manage the other appointments on your calendar along with your ServiceTitan appointments all in one place would be way more convenient than having to mov...

Route Optimization Idea

https://servicetitan-community.ideas.aha.io/ideas/COMMUNITY-I-2745 The 'Route Optimization' feature on the dispatch board needs some love. I've linked an Idea I made for it.

Customer Communication and Customizing messages/ Dispatch

Regarding the notifications that are sent to the customer at appt booking or for reminders. We charge customers in different areas different amounts. We would like to be able to remind the customers that are in those areas of the special charge and n...

schedule engine

has anyone used schedule engine on here ?

Resolved! Wait list calls using Service Titan - How we do it!

In our dispatch we do have a wait list we all keep on paper and pen, so we decided to utilize Service Titan for these types of call. Most of the time we get to these calls, but sometimes we can't help them.Here's the workflow I created that helps our...

4 Tips for Dispatchers!

We are always sharing great tips and ideas for dispatchers in our Community CSR / Dispatcher group. Over the next month, we will adding additional resources and materials to help dispatchers be successful. This week I shared 4 tips within ServiceTita...

Shifts

None of our employees work 9-5 shifts. Why is this the only default option? My techs work 7-4 my office works 8-5 and we work shifts 8-4. There needs to be flexibility.

Map 2.0 GPS Integration

We want to start using the Map more and I see some other posts with regard to filtering the information showing on the map. I am wondering if anyone knows if there are any Vehicle GPS systems that can integrate with Service Titan for more real time t...

Interested in ACP (Adjustable Capacity Planning)

If you haven't joined our CSR / Dispatcher Group here in community, we'd invite you to join. A couple of weeks ago in the group, we shared an article on nine best practices on how to effectively schedule technicians. We are going to take a deep dive ...

Estimate instability

The estimate process has some new issues. I'm seeing the estimate becoming unstable with having to exit and come back in to get stability back. If I drag an item on the estimate line location, it's about guaranteed to lock out any new activity.

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