Dispatch

Let's say a tech needs to add notes to a previous job they were on, is there a way to add it to their schedule WITHOUT having to dispatch them to the job and sending notifications to the client?

Is there any way for the technicians to view a Google Maps location photo? In a previous service we used the technicians would be able to see a photo of the property and general info (that is linked to google). Is there any way to add that feature?

Sort Dispatch board by role ( Install vs Service vs Sales)

How can we get a drop down that allows me to sort our dispatch board by role, only showing the technicians that have a particular role: IE: Installers vs Service Technicians vs Sales people(estimators)?

Unfortunate Change to Maps 2.0

Maps 2.0 used to have a free draw tool for selecting groups of invoices on the screen. This made it so easy to select a group of appointments that are closely grouped together and assign technicians to them. Sometime since fall 2022 when I last mass ...

Feedback needed for Dispatch Pro

Hi Everyone,I’m a UX Researcher, and we’re working to improve our dispatch experience. I am working with product designers, and we’d love to get your feedback on a new experience, specifically related to Dispatch Pro and onboarding settings informati...

Dispatch Performance Report

Good afternoon,I know Legacy Reports are not what we want to be using for our dispatch performance report, is there a way to create a report with the same information? I do want to know by dispatchers the amount of jobs dispatched, average distance, ...

Resolved! Adding Additional Ways to Track Scheduled Appointments and Making it Customizable

We have several jobs that we have to keep an eye on and it would make that so much easier for us if we could add customizable tabs at the bottom of the dispatch board. The ones that keep track of the status of the job. Things like Waiting on Parts, W...

Resolved! Map 2.0

We have three different divisions that work under Coolray. We have electrical, HVAC, and plumbing. On the map can we please get a change so we can select only business units we are working with. It allows us to select them from the top as the busines...

Dispatching

Is there a way to limit the technician's ability to dispatch themself for a job unless it is scheduled for that day? We have had an issue where techs are reviewing their first call for the following day and on occasion will mistakenly dispatch themse...

Updating pricing based on Zone

Being able to integrate the pricing into the Zones. Where location of the call could add an additional markup to the pricing given at specific locations would be extremely useful. Being able to cover distance charges straight from the updated pricing...

ServiceTitan Community

Posts

Dispatch

Technician View

Sort Dispatch board by role ( Install vs Service vs Sales)

Unfortunate Change to Maps 2.0

Feedback needed for Dispatch Pro

Dispatch Performance Report

Resolved! Adding Additional Ways to Track Scheduled Appointments and Making it Customizable

Resolved! Map 2.0

Dispatching

Updating pricing based on Zone

Emails to technicians

Job Details relating to SPECIFIC Estimate

Dispatch Pro Console

Customer email response

Maps 2.0's technician's locations not updating/ref...

How Do You Group Field Technicians Together On Dis...

Turning Sound on for Notification & Messages

Locking filters on dispatch board

CSR/Dispatcher/Permits

capacity planning/dispatch