12-01-2022 08:24 AM
Will we ever be able to remove a tech from a job once he arrives? For example, if the tech arrives to a house and the homeowner is not home & needs to reschedule because they either forgot or had something come up. I know you can cancel the dispatch as long as they haven't arrived but once they arrive we cannot remove them without setting the call for a future date, then you have to go back into the call and make it a "No Show" and unapply the tech to the job. It is alot of steps to do this and I just wondered if it will ever be an option.
12-01-2022 09:35 AM
Rescheduling the job automatically reverts it back into the "scheduled" status. Once it's in the scheduled status, you can unassign the tech. It would be the same two-step process even if you were able to unassign the tech while they were working. You'd still have to 1) unassign them and then 2)reschedule the job
12-01-2022 11:56 AM
I like the suggestion above - you could also consider pausing the job if the tech is coming back later in the day.