Would it be nice to have the split break down displayed on the job screen right under the hours worked on job. This way its always on the dispatchers mind to ensure that is getting completed. And be able to change it right there instead of having to ...
The dispatch board pop-up was made far more useful by the addition of the "call customer" phone icon that allows you to call a customer right from the dispatch board. We always text customers we fail to contact via phone every time we attempt to disp...
I think it would be a great idea to have the technicians be able to see their dispatch time and working time shown on their Ipads to bill the customer accordingly. I also think it would be beneficial to have it displayed in minutes so we can invoice ...
Hi everyone!The Dispatch Product team is working on a new Weekly Dispatch View and we would love your insights and feedback on an upcoming prototype test.The test will take about 10 minutes to complete. You will work with 3 versions of the design to ...
I have used it before to help csr's schedule calls, but we have a large area to cover and it will help tremendously
We have come across some snags and are hoping to see if anyone else has come across them too,. Lately, almost all calls have a scratchy quality overall and cut in and out at times. We also have had the experience of when a customer calls, you are una...
How do you structure bonuses for your dispatchers?
We want to build technicians profiles out so that on the dispatch board call bookers and dispatchers can make sure we are prioritizing right tech to right call. I am working on building the skills portion so that we make sure the tech can do each job...
Hello!The design team is improving the Search feature and we would like to hear your valuable inputs.Could you spare an hour to share your thoughts on the current Search experience and also provide feedback on some new concepts? Your insights will di...
The Arrival Window and start time is confusing for the customer. If we set an arrival window of 12-2 but a start time of 1 the customer is very confused on which one we will be there. Would really like to have the “start time” as an optional feature ...
| Subject | Author | Posted |
|---|---|---|
| 09-27-2024 08:05 AM | ||
| 06-13-2024 09:17 AM | ||
| 06-05-2024 12:35 PM | ||
| 05-24-2024 01:10 PM | ||
| 05-10-2024 06:20 AM |
