When scheduling service calls, do you stretch out the job to include the drive time from the previous service call to the next or do you leave a gap in the schedule to reflect the drive time?When using schedule assistant it will leave a gap for the d...
I apologize if it has been asked already but:What are your workarounds for sub contractors? We will hire on sub contractors who do not use ST. (Either they aren't techy or sometimes we want to try them out and see how they are before paying for them ...
We are a very large company and sometimes our messages get lost! When technicians are texting in it would be awesome if they could be color coded by business unit that way we would differentiate. I am wondering how many others this would help!
When a tech arrives onsite, Service Titan requires a signature upon arrival AND when the technician leaves, a signature is required. Currently this requirement is not able to be edited to be one or the other which I hope ST will change in the future....
Does anyone know if you are able to arrange the way the teams display on the dispatch board? I can't find any where that would allow you do adjust the team settings.
My dispatchers are still very frustrated with this and "seems" like it would be easy enough to implement Tech chat historyIt would be amazing if the "send message" on the technician on the dispatch board showed the chat history! We use this feature a...
Join us on Thursday, July 20th, at 10 am PT to hear about our latest innovation, Dispatch Pro! Powered by Titan Intelligence, Dispatch Pro is a machine learning algorithm that automatically assigns technicians to jobs to maximize profit. Learn about ...
Hi all, 1)The dispatch screen is not user friendly. We should be able to see a 3-5 day or weekly schedule so that you are not going back and forth looking at openings in dispatch. (see above) 2)The schedule screen is not useable. Very cluttered. It w...
Is there an option to select to show job was completed from Calendar view? Or is there a way to marked it with a specific color? Our calendar is viewable to everyone in the front office by a large tv monitor, it would be nice to have some sort of a s...
I need to be notified either on the dispatch board or on a morning report of all jobs not completed by the tech's. This is affecting our accounting as uncompleted jobs do not show up on the daily "all payments" reports that I forward to the bookkeepe...
