Has anyone experienced the grey boxes (non-job event) disappearing off the dispatch board? It is the strangest thing. We use the grey boxes to block a tech and note that they have that day off. Several times now the box has disappeared and it is only...
We have (3) business units and I have selected all of them to appear through the settings icon on the dispatch board. However, with the last update, the dispatch board is only showing two BU's. I have to manually select the third on the actual dispat...
It is very difficult to operate at a fast pace when we need to go to the actual job page and it opens ANOTHER window. Is there a way when we hit go to job page it uses the same window. If I am trying to operate quickly to assist multiple technicians ...
In our Dispatch board, all our techs are organized into service zones. Within that, each of the techs have ratings, which corresponds to the number of maintenance calls our CSRs can schedule on them. Techs with ratings T1 and MR1 can have up to 4 mai...
I was going to post this idea but saw it was already shared. Please help vote for it! Add a text option to the dispatch flyout!https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-2443
I love the filter section as we have many different teams and in turn different employees in the office that work primarily with those employees out in the field. I think it would be very helpful to have those filters be able to be permanent per empl...
I will probably submit a ticket but adding events on the dispatch board is not working. We go to add one like normal and it gives the indication that it is "saving" but doesn't end up doing anything. Nothing gets saved.
Contact info for the customer needs to be added to the Job Pop Out.Add the Customer's Phone# and Email under the Location address.That way it's all 'at a glance' and you don't have to click on the 'Customer' to open ANOTHER window to see it, or click...
Is there a way that I can put on ST jobs that additional work is needed but we don't have a schedule date yet? For example, we need to go back and do trenching and ground rods when the ground is thaw. Where can I stick that job without scheduling?Sec...
Hi all. I have one dispatcher who uses the dispatch board to send messages to our technicians almost everyday. But the percentage of dispatcher who visited the dispatch board is only 12.5% which is not right. Does anyone have the same issue or knows ...
