Posts

Job notifications

Can we possibly add the job notification toggle switch to this bubble off the dispatch board?

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tziegler1 by New Contributor II
  • 1431 Views
  • 6 replies
  • 2 kudos

Schedule Assistant needs work

We are trying to become more efficient with our routing and job scheduling. We're a pretty large company that does 50+ stops within a 40-mile radius of our shop every single day. We're tired of driving to the same towns that are 45+ minutes away, onl...

msjewell23 by New Contributor II
  • 804 Views
  • 1 replies
  • 2 kudos

History Permission

i was just wondering if there is a way to control who can see the history in jobs. for example my techs are asking dispatchers and CSR's who calls are being moved to when they no longer see a job on them. makes me wish i could restrict who can see re...

Bettsy by New Contributor
  • 523 Views
  • 2 replies
  • 1 kudos

Votes Needed!!

COMMUNITY-I-3801 Customer notifications settings for multiple appointments on the same dayWe will add an appointment to an existing job for the same day when a manager needs to go assist or we need to send additional help. When doing this the custome...

RandiThompson by ServiceTitan Certified Administrator
  • 1587 Views
  • 4 replies
  • 4 kudos

Dispatch Lagging

Hello Has anyone else been experiancing lagging between the technician's and their Dispatchers. The passed coulpe days our system would almost pause then later it would just zoom through our technician's dispatched jobs all at once. In some cause not...

Patches by New Contributor II
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  • 1 replies
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Dispatcher Performance Report

Hello, I am inquiring 2 things. 1.We track our CRMs on average dispatched miles. We also use phone call jobs when techs have to call customers, to have a paper trail. These phone call jobs skew there numbers as we do not want to delay a customer bein...

michelle54 by New Contributor III
  • 916 Views
  • 2 replies
  • 0 kudos

Fill my route through dispatch by searching current clients

I would like our CSR's/dispatchers to be able to maximize those routes that only have one or two jobs in a particular area - a few days to a few weeks in advance. By using a job address from a route, the team would have the ability to perform a searc...

dan_rugc by New Contributor II
  • 1271 Views
  • 4 replies
  • 0 kudos

Dispatch Board Glitch

Has anyone else had this glitch? When you go to the dispatch board after the blue call banner has been active through inbound or outbound calls, the header is shifted down and you can't scroll to the top of the actual board unless you refresh the boa...

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Miranda by ServiceTitan Certified Administrator
  • 1000 Views
  • 2 replies
  • 1 kudos
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