Technicians Can't See Estimates created by the Office

[Megan]

I have been informed by some of my technicians that when the office creates estimates for them while they are working on a job they cannot see that estimate without closing the job and creating a new job for that customer. Is there any setting I need to change to make sure the technicians can see new estimates by just synching their tablets?

To try and explain better this is what I understand

- Technician is working on the job calls with office with a complicated estimate. 

- Office creates an estimate for the technician

- Technician has to close the job then rebook a job with the same customer and dispatch/arrive at the new job for the estimate to show up (they try synching and waiting a bit but nothing shows up). 

[MirandaMel]

Is the office creating the estimate inside the job that the technician is currently on?

[Chayo80]

Have your techs downloaded the Pricebook, instead of only syncing changes?. Most of the times a lot of the issues with the mobile get fixed by downloading the Pricebook, try that , then have them check the estimate tab again and verify if the estimate has downloaded to the mobile side --

ADDING THIS NOTE: Like Miranda said below-  make sure your office staff is creating the estimates through a job - whether is the ongoing job or on a previous job. Techs can only see estimates linked to jobs. They can access the same job/opportunity estimate through the Estimates tab and those estimates created on different jobs/opportunities can be accessed through the History tab "Previous Estimates"

Estimates created on the office side through the Location + Build Estimate or the 3 dots and Build estimate option, techs can't see those. I just tested it, created a "test" estimate outside a job and then went to my account as tech and the estimate never showed up

you can below see it doesn't show on the mobile side the "test" estimate