What kind of skills are you utilizing to improve your capacity
planning?How many job types are tied to skills and are you able to
leverage this for capacity planning? We leave calls unassigned until
dispatched and struggle to make ACP work properly.
Hey All!I am looking for feedback on closing jobs. Currently, my
technicians closeout their own jobs. However, we are looking into having
the techs reach out to their manager to essentially have that job
reviewed and then closed by that manager. We a...
We want to build technicians profiles out so that on the dispatch board
call bookers and dispatchers can make sure we are prioritizing right
tech to right call. I am working on building the skills portion so that
we make sure the tech can do each job...
Hello!The design team is improving the Search feature and we would like
to hear your valuable inputs.Could you spare an hour to share your
thoughts on the current Search experience and also provide feedback on
some new concepts? Your insights will di...
I have been informed by some of my technicians that when the office
creates estimates for them while they are working on a job they cannot
see that estimate without closing the job and creating a new job for
that customer. Is there any setting I need...
We currently have a grade 12 high school student who is doing a full
time coop placement with us. He is enjoying the technician side of it
but we were thinking that we should also train him from the office side
so he can see all different roles. He i...
We are always sharing great tips and ideas for dispatchers in our
Community CSR / Dispatcher group. Over the next month, we will adding
additional resources and materials to help dispatchers be successful.
This week I shared 4 tips within ServiceTita...
Hey Community Dispatchers, Do your dispatchers use the optimize
technician route? What is the success you are having? What are ways you
use service titan to help you prioritize the emergencies from young tune
ups? Does your dispatcher run the reports...
Hi everyone, I am wondering if there is a way for technicians to pin
their Invoice Summary into the job notes page other than copy and paste
into the notes section? I feel like I have heard of this before but not
able to find a way to do this? Any he...
Hi! I was wondering how the technicians can add a new location from
their tablet? In the office we have explored with the technicians on how
to do this, to no avail . Please help! If this is not a feature, it
would be helpful, because it causes issue...