Resolved! Capacity planning not visible in Schedule window.
I'm using servicetitan integration account and logged in as an admin Role, How do I get capacity planning and technician shifts in the schedule window?
Posts
Resolved! Job Details Flyout-new tab issue
Due to the new job flyout implementation there is no way to get to the job page without the system opening a new tab. This is so frustrating!!! As this is the only place to access the customers phone number from the dispatch board when making multipl...
Dispatcher Prioritization
Hey Community Dispatchers, Do your dispatchers use the optimize technician route? What is the success you are having? What are ways you use service titan to help you prioritize the emergencies from young tune ups? Does your dispatcher run the reports...
Equipment Best Practices
Hey Community, How are you all putting in your Equipments in ST? Do you have them linked to the pricebook? Is every tech writing something different some technical some vague? Is your dispatcher viewing the equipment everytime you are closing out to ...
Resolved! Custom Reminder Notifications - Add More Time Frame Options / Conditional Logic
Would really like the ability to customize when and how many reminder notifications are sent to a client. For example, when a client schedules an appointment several weeks or months in advance, the ability to have a reminder sent 1 week in advance in...
Resolved! Job Descriptions at the Top of the Dispatch Board Get Cut Off
When hovering over the jobs on the dispatch board, a description box will appear. The jobs toward the top have a description box that gets cut off, not allowing us to see the type of job, tags, business unit, etc.
Capacity Planning on Dispatch Board - still greying out the board
Capacity planning has put grey fields across the dispatch board, which then covers up the Team names. I know this issue had been submitted to the engineers to resolve, but it's been months and still has not been resolved. It's not a good solution to ...
Maps 2.0
Is it possible for us to be able to click on the available recurring svc in the area that need scheduled instead of having to hover and copy and past them . Also we are finding that several are coming up that they have already been scheduled when we ...
Non job events office clock in/out
When our technicians forget to clock in for a non job event, why isn't the office able to clock them in or adjust the time? When they forget to clock in (by the time I notice it and remind them) the non job event moves to when they clock in. The offi...
Resolved! Dispatch Board Live Tracking
Can the calls/box on the dispatch board auto adjust to when the technicians Dispatch themselves and when they complete the call. So the dispatch board is clean and shows a more real time disapply. The idea is that the calls would adjust and will show...
