Posts

Job Screen

I thought it would be a good idea to be able to label phone # and Emails from the Job Screen instead of having to click over to the customer/location side.

DISPATCH AUTO SCROLL LEFT/RIGHT

I would like the auto scroll left/right option on dispatch board to be turned off. I have it set to view my working hours but when I change dates, it doesn't hold that view. I have also talked to other staff here & they would like to be able to have ...

nickbali by New Contributor
  • 1021 Views
  • 1 replies
  • 1 kudos

Oh hold job question

Good morning, Is there any way to add a tag or flag a call with a different color when we put a call on hold? Cause I know I get busy and need to go back to jobs to order parts. If it was flagged some how that would be wonderful.

Resolved! Invoice Click on Job Details Flyout!

I love the new job details flyout, however there is no way to click into an invoice from the flyout, there is still multiple clicks to be done. Once I click the job, and get the flyout, I then have to click back out of the flyout, and right click the...

reneem by ServiceTitan Certified Administrator
  • 1797 Views
  • 3 replies
  • 1 kudos

Dispatch Board Appearance and Notifications

There are a couple of things that would be great. The ability to change color or have a more distinct difference in color. Some of our Team have a hard time distinguishing between the light grey of non working hours vs the technician being off. This ...

Screen Shot 2022-10-31 at 2.17.14 PM.png
shawncT_G by New Contributor II
  • 2875 Views
  • 6 replies
  • 2 kudos

Integrate Technician Route Planning/GPS Software

Would love to see a software integration, or if ServiceTitan would like to build this out in-house, a route planning/GPS feature for technicians. There are a number of benefits to this:1) Efficient routes that could allow for more jobs to be schedule...

Justus by New Contributor II
  • 2234 Views
  • 5 replies
  • 3 kudos

Resolved! New Dispatch Flyout - Still Being Rolled Out?

Our account was updated with the new ST-62 releases features last night! However, I'm not seeing the new job details flyout on dispatch. Is that still being rolled out on a different schedule?

Looking for feedback on upcoming dispatch feature

Hi Everyone,I’m a product designer on Dispatch and we’re working to improve our dispatch experience. We’d love to get your feedback on a feature called Technician Timeline for the upcoming additional view of the Dispatch Board (weekly view).Within th...

Mhayashi
by New Contributor II
  • 3078 Views
  • 7 replies
  • 0 kudos

Need feedback on routing efficiency

Hi Everyone,I’m a UX Researcher on the Dispatch team, and we’re working to improve our dispatch experience. I am working with product designers, and we’d love to get your feedback on your experience, specifically related to routing and drive time eff...

kpeterson
by New Contributor
  • 1681 Views
  • 2 replies
  • 1 kudos