Hi Everyone,I’m a UX Researcher on the Dispatch team, and we’re working to improve our dispatch experience. I am working with product designers, and we’d love to get your feedback on your experience, specifically related to the importance on priority...
Will we ever be able to remove a tech from a job once he arrives? For example, if the tech arrives to a house and the homeowner is not home & needs to reschedule because they either forgot or had something come up. I know you can cancel the dispatch ...
Hi fellow ST community members! I was watching a webinar today and in it they suggested ways to help maintain a happy and positive work environment. One company mentioned they send daily jokes/memes in messages via the dispatch board. This way everyo...
I want to send photos of the tech when I dispatch how do I do that I have the photos but I don't know how to turn on the feature
I run a 25 tech plumbing company. We have anywhere from 900-1200 calls per month with a 92% booking rate. I would like to know what is the average canceled calls % to booked calls regardless of reasons. Also what to you is an acceptable reason and wh...
Keep in mind before reading this that this could be user error...When booking recurring services for locations with multiple memberships (example. multiple units that need to be serviced at the same property) We end up having to book separate appoint...
We really like the new flyout that happens when you click on a job on the dispatch board, but it would be very helpful to see the job's invoice amount on that flyout.
HI Everyone! Does anyone know if there is a setting to turn on a feature to display on the dispatch screen the invoice status? So, if we hoover over a job, it will show us pending or exported? Otherwise, we have to click on each job/call slip and go ...
Hello, everyone. I am fairly new to using Aspire and will be using it to run and operate my Turf Care Program. I am having trouble with the scheduling portion since my jobs are not recurring. I'm currently used to Service AutoPilot where you have the...
can someone tell me how I find an appointment that was possibly canceled by accident please?? I dont know if Tech support is open today and I want to get this fixed before Monday
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