Technicians Receiving Emails for Every Dispatch

[t_joner]

Does anyone have an option where the technician does not receive an email for every dispatch? These emails needlessly clog up an inbox, and can bury important emails that are sent to a technician.  Thank you in advance.

[scusano]

Have you looked at your alerts?  We noticed that we made an alert to email the technician every time they were dispatched.  We removed that alert also. 

[MirandaMel]

It is a gated feature configuration I believe as we have it shut off for our techs.  

[t_joner]

@MirandaMel ,

Thank you very much for this information. Where in the config did you find this information?

[MirandaMel · Accepted solution]

From settings --> Your Account --> Feature Configurations --> Dispatch Email From

Randi mentioned she doesn't have Feature Configs in her account yet, yours may be the same thing?  If you don't have it, reach out to support as it should have gone live with ST-67 update.

[blueribbon]

Hi Miranda - I believe what you are recommending just changes the email address that sends the emails. Do you know how to stop the emails from being sent when a tech is dispatched?

[t_joner]

@MirandaMel THIS IS WONDERFUL! I have requested for this featured to be changed so that our technicians do not receive the needless emails.

[RandiThompson]

WOOHOO!! awesome find @MirandaMel !

[MirandaMel]

Thanks!  Have I mentioned how much I freaking LOVE seeing the feature configurations now????

[RandiThompson]

I can't wait!! It's not in our live account yet! 😭